200+ applicants

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Company

Original Job Post

Guardant Health · 5 days ago

Service Desk Administrator II

Palo Alto, CA

Full-time

Hybrid

Mid Level

$74K/yr - $100K/yr

2+ years exp

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Responsibilities

Familiarity with Mac OSX / Windows desktop systems and ability to troubleshoot issues.

Administration of SaaS tools like Office 365, Google for Business, Jira, etc.

Management of Mobile Device Management for corporate systems.

Experience with IT ticketing systems like JIRA and ServiceNow.

Documentation of processes and changes.

Configuration of Network infrastructure components.

Development and automation of standard operating procedures.

Support for Lab computer systems and instrument installation.

Administration of Zoom/Teams Audio-Visual experience.

Qualification

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IT Service DeskAgileMac OSXWindows DesktopProvisioningTroubleshootingSaaSSharepointOneDriveGoogle for BusinessJiraConfluenceOktaZoomBoxGitHubRingCentralDruvaMobile Device ManagementJamfMicrosoft IntuneVMWare Workspace OneIT Ticketing SystemsServiceNowDocumentationProcess DetailNetwork InfrastructureCisco MerakiJuniperBrocade

Required

Minimum 2 Years of IT Service Desk experience working in an agile, fast paced and highly technical environment.

Familiarity with the Mac OSX / Windows desktop systems and an ability to provision and troubleshoot issues with these key end user platforms.

Administration of SaaS based tools such as Office 365 including Teams and Sharepoint/OneDrive, Google for Business, Jira & Confluence, Okta, Zoom, Box, GitHub, RingCentral, Druva, and other applications as assigned.

Administration of Mobile Device Management for all corporate Enterprise systems.

Experience with Device Management tools such as Jamf, Microsoft Intune, and VMWare Workspace One.

Experience managing help requests and projects with IT ticketing systems such as JIRA and ServiceNow.

Excellent documentation skills with attention to process detail which allows individuals working with you to understand the changes, and perform your procedures.

The ability to provision and configure various Network infrastructure components: Cisco Meraki, Juniper, Brocade.

Able to develop and replicate (automate) actions associated with policies of standard operating procedures.

Administration of Lab computer systems and instrument installation support.

Administration of Zoom/Teams Audio-Visual experience.

Preferred

Experience working cloud technologies for Azure, AWS, or Google Cloud is a plus.

Experience in administration for Linux-based systems: Ubuntu, RHEL, Windows Server is a plus.

You are a self-driven person, do not need to be micromanaged, can wear multiple hats and drive tasks and projects to the finish line.

You are effective in communicating technical and non-technical information across team boundaries.

You are dedicated to engineering excellence yet pragmatic enough to balance quality principles, regulatory compliance and business needs.

Your troubleshooting skills are excellent, and you enjoy a good daily challenge in supporting rapid growth and a diverse set of end user needs.

You have the ability to maintain day to day support while running various key projects that move the business forward by automating and creating new tools that facilitate management of the environment.