135 applicants
This job has closed.
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) · 5 days ago
Help Desk Administrator
Philadelphia, PA
Full-time
Hybrid
Entry Level
1+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesApparelFashion
Insider Connection @URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
Responsibilities
Work with stakeholders to optimize/improve existing Jira Service Management projects.
Develop metrics, dashboards, and filters for operational/performance metrics and status reports.
Implement feature requests, workflow automations, and reporting requests in JIRA Service Management Environment.
Provide end user coaching, training, and support documentation.
Create and manage user accounts, custom fields, dashboards, and reports in Jira Service Management.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor's Degree
1-2 years of experience with the Atlassian product suite
ITIL/ITSM experience
Experience with other service desk tools like ServiceNow, Salesforce, etc
Excellent communication skills (written and verbal)
Ability to manage and prioritize workload to ensure support requests are handled with SLA’s
Excellent customer service, interpersonal, and organizational skills; ability to multi-task in a fast-paced changing environment
Ability to troubleshoot and diagnose complex issues
Can work independently with minimal guidance and oversight
Use of AI tools both within service desk and other productivity applications
Benefits
Medical
Dental
Vision
PTO
Employee Discounts
Retirement Savings
Company
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
URBN Urban Outfitters, Inc.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Azeez Hayne
Chief Administrative Officer & General Counsel
Ermenedgildo Zegna
Founder
Company data provided by crunchbase
