Design Engineer 3 @ W3Global | Jobright.ai
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Design Engineer 3 jobs in Mossville, ILH1B Visa Sponsored Design Engineer 3 jobs in Mossville, IL
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W3Global ยท 1 week ago

Design Engineer 3

positionMossville, IL
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

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Insider Connection @W3Global

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Receiving dealer inquiries via various channels and populating service request tickets with relevant product event data
Searching and investigating Caterpillar systems for validated information on product problems and technical inquiries
Communicating emerging issues to Service Engineers, coordinating failed parts return, and collaborating with the Product Service team on issue resolution
Mixing remote and in-office interactions to support large issue resolution in the field

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Diesel engineAftertreatmentMechanical aptitudeDealer supportCustomer supportTechnical field experienceProblem solvingCommunicationTime managementOrganizationCollaborationActive listeningDegree in Electrical EngineeringDegree in Agricultural EngineeringDegree in Mechanical EngineeringThink BIG GraduateThink BIGGER GraduateDSN Analyst ExperienceCPI ProcessesProduct Support KnowledgeWarranty Systems/Tools KnowledgeDealer Repair ProcessesHigh Emotional IntelligenceCalmnessCritical ThinkingCreativity

Required

High School Diploma or GED + 5 Years Minimum Experience in Related Field
5+ years of diesel engine & aftertreatment experience in design, performance, product support, or technical field experience
2+ years of previous dealer/customer support experience
Strong mechanical aptitude and analytical ability
Strong communication skills
Clear communication and ability to articulate issues to the team
Good time management skills and organization
Desire to problem solve and collaborate to resolution
Active listening and prompting for additional details

Preferred

Degree in Electrical, Agricultural, or Mechanical Engineering
Think BIG and/or Think BIGGER graduate
DSN Analyst experience
Knowledge of the CPI processes, product support, and warranty systems/tools
Familiarity with Dealer repair processes and troubleshooting steps
High emotional intelligence and calmness in high-tension situations
Critical thinking and creativity in problem-solving; innovative

Company

W3Global

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W3Global is a leading provider of end-to-end consulting services, empowering businesses to achieve their strategic goals and optimize their operations.
dateFounded in 2006
location
Frisco, Texas, USA
people-size501-1,000 employees
web-link
https://www.w3global.com/

H1B Sponsorship

W3Global has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (7)
2022 (15)
2021 (9)
2020 (27)

Funding

Current Stage
Late Stage

Leadership Team

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Sridhar Venkatesan
Founder & CEO
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Company data provided by crunchbase
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