ServiceTitan · 5 days ago
Senior Business Analyst
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CRMHome Services
H1B Sponsorship
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Responsibilities
Participates in team events during the SDLC (e.g., daily stand-up, sprint planning, sprint review, sprint demos).
Ability to analyze, translate, and define business requirements into technical solutions.
Document and analyze current and proposed future state workflows to identify areas for improvement through process mapping.
Develop user stories, use cases, and functional specifications to effectively communicate requirements to developers.
User Story prioritization to align with project roadmap and strategic initiatives.
Own project/request progress, provide updates to stakeholders, and make adjustments as needed for timely delivery.
Assist in user acceptance testing to ensure the tool meets requirements and functions as intended.
Own project/request launch by collaborating with Enablement and stakeholder teams.
Gather user feedback and analyze usage data post-launch to inform future enhancements and updates.
Perform ad-hoc or BAU requests from stakeholders.
Qualification
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Required
Bachelor’s degree is preferred or equivalent work experience
4+ years of business operations experience in SaaS (or similar) with a strong understanding of the customer journey
Salesforce (SFDC) administration experience required
Experience with visual modeling, process mapping, value stream mapping, and process improvement. Using tools such as Miro, Visio or Lucidchart is a plus
Ability to work backward from stakeholder needs to design and operationalize relevant system processes
Excellent written and verbal communication skills with the ability to collaborate effectively with the business, operations and technology teams
Ability to work against tight timelines; Project management experience is a plus
Preferred
Project management experience
Benefits
Flexible time off
Learning and development opportunities
Company-paid medical, dental, and vision
401k match
Telehealth options
Parental leave and support
Adoption reimbursement
Maternity support
Pet insurance
Legal advisory services
Financial planning tools
Company
ServiceTitan
ServiceTitan is a service management software that helps home services businesses generate more leads and close more sales.
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (21)
2022 (79)
2021 (73)
2020 (33)
Funding
Current Stage
Late StageTotal Funding
$1.12BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-05-03Series Unknown· $24.04M
2021-06-30Series G· $200M
2021-03-26Series F· $500M
Leadership Team
Recent News
2024-05-24
2024-05-04
The Economic Times
2024-05-04
Company data provided by crunchbase