59 applicants

Company

Original Job Post

Amazon · 2 days ago

IT Support Engineer II

Charlton, MA

Full-time

Onsite

Mid Level

4+ years exp

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Responsibilities

Troubleshooting difficult IT problems without SOPs Planning and coordinating CMs and CM templates.

Collaborating with internal teams or vendors to execute projects.

Leading continuous improvement efforts.

Auditing the quality of work performed and provide constructive feedback when necessary.

Automating manual tasks; create/improve small tools that help make team operations more efficient.

Serving as the first point of escalation.

Participating in hiring, training and development of others.

Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.

Supporting customers from multiple buildings in the area, as well as remote customers.

Traveling within your local or regional area to support our customers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT Client Server Network Service DeliveryIT Systems Production EnvironmentNetworking DNS DHCP SSL OSI Model TCP/IPMicrosoft Administration Linux Administration Cisco IOS CLITroubleshooting Multi-User High Availability EnvironmentPC Repair Deployment LiquidationWindows ServerVideo Conference SupportTeleconference Equipment Support

Required

3+ years of IT client, server, and network service delivery experience

4+ years of IT systems or relevant commercial production environment experience

4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience

4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience

4+ years of troubleshooting in a multi-user high availability environment experience

4+ years of PC repair, troubleshooting, deployment and liquidation experience

High school or equivalent diploma

Preferred

3+ years of supporting a windows server environment experience

Experience supporting video conference and teleconference equipment

Benefits

Comprehensive healthcare benefits starting on Day 1

Matching 401(k) program

Up to 20 weeks of paid parental leave

Casual dress code

Safety shoes provided

Company

Amazon

Glassdoor

3.7

Amazon is a global tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10,001+ employees

https://amazon.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)