200+ applicants

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Company

Original Job Post

Snowflake · 4 days ago

Senior Technical Program Manager, Support Learning

North Carolina, United States

Full-time

Remote

Senior Level

$144K/yr - $220K/yr

10+ years exp

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Comp. & Benefits

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Responsibilities

Create and implement a design framework for building user-focused learning experiences that drive improved performance

Identify skill gaps, both technical and non-technical and design learning experiences to solve those problems

Partner with our Analytics team to create a measurement strategy to assess the impact of learning experiences on the Global Support organization

Develop strong partnerships with cross-functional stakeholders to continuously improve the customer experience and employee satisfaction

Manage our leadership enablement training program strategy, including working closely with vendors to create manager workshops customized to Global Support

Implement and lead the adoption of industry-standard learning and development best practices that both innovate and scale our growing team

Lead and drive the adoption of a self-service toolkit to foster a learning community within the Global Support organization

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Program managementCurriculum designInstructional materials designAssessment creationAdult learning principlesCustomer supportE-learning toolsVideo editing toolsProblem-solvingEmotional intelligenceEmpathyProactivityTeam playerAdaptabilityCommunication

Required

Bachelor's degree in computer science or business, or equivalent 10-15 years work experience

10+ years in program management and/or curriculum design/development in the technology industry

7+ years of experience designing and developing instructional materials for technical audiences

7+ years of experience in programming, systems architecture, or database systems administration

5 or more years of experience creating assessments to measure learner competencies

Knowledge of adult learning principles and the ability to incorporate them into the curriculum

Experience in a customer support organization

Demonstrated hands-on knowledge of e-learning and video editing tools, such as Articulate, Captivate, Camtasia, Final Cut, Adobe Premiere, After Effects, virtual instructor-led training tools, and social learning tools

Excellent verbal and written communication skills. This includes skill in collaborating with subject matter experts and managers to help deliver business results

A demonstrated ability to adapt to new technologies and learn quickly

High levels of emotional intelligence (EQ), empathy, and proactivity

Excellent team player, able to work with virtual and global cross-functional teams

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

Flexible spending account

Health savings account

At least 12 paid holidays

Paid time off

Parental leave

Employee assistance program

Company

Snowflake

Glassdoor

4.0

Snowflake is a cloud data platform that provides a data warehouse-as-a-service designed for the cloud.

Founded in 2012

San Mateo, California, USA

5,001-10,000 employees

https://www.snowflake.com

H1B Sponsorship

Snowflake has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (102)

2022 (257)

2021 (134)

2020 (129)