Help Desk Support Specialist @ Airgas | Jobright.ai
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Help Desk Support Specialist jobs in Radnor, PA
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Airgas · 2 days ago

Help Desk Support Specialist

positionRadnor, PA
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

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IndustrialMedical

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Responsibilities

Must be flexible to work within the core operating hours of 7am-9pm EST
Respond to inbound support requests via phone, email, and chat
Troubleshoot hardware, software, and network issues
Provide remote desktop support
Thoroughly document and track support incidents in the service desk software
Escalate complex issues to higher-level support teams when necessary
Maintain a high level of customer service and satisfaction
Stay current with the latest technology and industry developments

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT service deskMicrosoft technologiesWindowsActive DirectoryNetwork conceptsGoogle ApplicationsGmailDocsSheetsSlidesRemote desktop toolsPC repairTroubleshootingProblem-solvingAnalyticalCommunicationCustomer serviceFast-pacedHigh-pressurePrioritizeMulti-tasking

Required

At least 1-3 years of experience in an IT service desk role
Strong problem-solving and analytical skills with the ability to execute sound judgment when escalating incidents and problems
Excellent communication and customer service skills
Experience in relevant Microsoft technologies, including Windows, Office, Active Directory and basic network concepts
Experience in relevant Google Applications, including Gmail, Docs, Sheets, and Slides
Experience with remote desktop tools
PC repair and troubleshooting skills
Ability to work in a fast-paced and high-pressure environment
Ability to prioritize and manage multiple tasks effectively

Preferred

Bachelor's degree in Computer Science or related field
A+ certification or equivalent technical certification

Company

Airgas

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Airgas, an Air Liquide company, is a leading U.S. single-source supplier of gases, welding equipment and supplies, and safety products.
dateFounded in 1982
location
Radnor, Pennsylvania, USA
people-size10,001+ employees
web-link
http://airgas.com/

Funding

Current Stage
Public Company
Total Funding
unknown
2015-11-17Acquired· by Air Liquide ($13.4B)
1986-12-26IPO· nyse:ARG

Leadership Team

F
Frederic Bergeret
Chief Financial Officer
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Robert McLaughlin
CFO
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Recent News

Reuters
Airgas to buy Linde's U.S. gas business for $310 mln
2024-05-23
openPR.com
1,1,1-Trifluoroethane Market Analysis, Sky Rocketing Growth and latest trends during 2024-2030| Honeywell, Airgas ...
2024-05-21
Motions Online
Refrigerant recycling Service Market Size (Revenue) | ASE, A-Gas, Airgas
2024-05-21
Company data provided by crunchbase
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