Global Payments Inc. · 3 days ago

Senior Director, Salesforce Product Management

Oklahoma City, OK

Full-time

Remote

Director

8+ years exp

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Responsibilities

Define and own product vision, strategy, and roadmap for Salesforce Platform, emphasizing Sales and Servicing, Telephony integration, and feedback loop for operational workflow optimization.

Drive end-to-end product lifecycle from concept to adoption, including prioritized feature requirements, justification, and success metrics.

Collaborate with internal Salesforce engineering teams to prioritize and drive feature specifications.

Engage with merchants, partners, and business stakeholders to deliver roadmap updates, gather solution feedback, and identify challenges and opportunities.

Research industry trends and offerings in the Salesforce ecosystem, including Generative AI.

Collaborate with architecture, data team, and internal applications teams to deploy Salesforce cloud solutions in compliance with data privacy and security standards.

Represent the Business Technology team as the domain and product expert for Salesforce Cloud solutions in various business interactions.

Qualification

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Product ManagementSalesforceTechnical BackgroundAgile/LeanBacklog ManagementProduct RoadmapExternal Partners CollaborationCore Competencies EvaluationProblem-SolvingCommunicationCollaborationLeadershipCRM platformsGenerative AILLMData ScienceML EngineeringFinancial Services

Required

8+ years of Product Management or similar experience with highly technical products/platforms

Extensive experience working in Salesforce Marketing, Sales and Service clouds platform space including strong technical background and ability to interface with engineers and architecture in the space

Outstanding written and oral communication skills, including experience presenting to executive leadership, participating in the quarterly program increment planning cycle, and handling sensitive, critical issues

Experience working in and delivering products or services in an agile/lean environment including backlog management (user stories, epics and bugs)

Deep experience in gathering and transforming product requirements into a practical product roadmap

Experience driving deep collaborations and alignment within the company and with external partners

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc)

Preferred

Experience defining & building business solutions with Salesforce cloud platform, other CRM platforms and capabilities, focused on enabling different personas to get their jobs done as part of end-to-end merchant lifecycle

Good understanding of Generative AI and LLM landscape

Experience working with Data Science and ML Engineering teams

Experience working in the Financial Services industry is a plus