200+ applicants
Pathward · 4 days ago
Account Manager
United States
Full-time
Remote
Entry, Mid Level
$16/hr - $29/hr
2+ years exp
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Insider Connection @Pathward
Responsibilities
Cultivate and maintain strong relationships with partners in the Financial Services sector.
Serve as the primary operational day-to-day point of contact for partners’ inquiries, concerns, and service requests.
Understand partners goals and develop tailored solutions to meet their needs.
Collaborate with cross functional teams to evaluate, design, and implement new programs and services.
Provide consultative and results-oriented support and guidance to partners throughout all phases of the implementation process.
Subject matter experts of program requirement document and additional add-on features
Champion partner needs and advocate for their success within the organization
Proactively address any issues or challenges, striving to exceed partner expectations.
Collaborate with cross functional teams to review monitoring metrics for partners to identify potential gaps and remediation needs.
Ability to consistently meet or exceed SLA standards to foster speed to market and partner satisfaction.
Ability to navigate a complex regulatory environment.
Proactively communicate partner issues and ensure the partner executive teams are aware.
Strong time management skills.
Computer Skills: To perform this job successfully, an individual should be prepared to perform significant portions of their work in a remote computer-based work environment, with advanced knowledge of Microsoft Office Suite and Teams.
Other duties as assigned.
Qualification
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Required
Bachelor's degree or equivalent education and work experience.
2+ years experience in a similar role, preferably in Financial Services or Payments
Creative thinking and problem-solving abilities to determine the best path forward in an environment where multiple solutions are possible.
Great rapport building and communication skills with a diverse group of partners and management at all levels.
Great customer service acumen and ability to advocate for the partner.
Ability to gain an understanding of partners and their position in the payments industry.
Maturity to work within and contribute to an expanding organization.
Meet/Exceed team and organizational goals as outlined by leadership.
Computer Skills: To perform this job successfully, an individual should be prepared to perform significant portions of their work in a remote computer-based work environment, with advanced knowledge of Microsoft Office Suite and Teams.
Benefits
Health insurance
401(k) retirement benefits
Life insurance
Disability benefits
Paid time off
Company
Pathward
Pathward is a financial firm that provides investment strategies to promote business growth for organizations.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Brett Pharr
Chief Executive Officer
Greg Sigrist
Chief Financial Officer
Recent News
Business Wire
2024-05-23
Yahoo Finance
2024-04-25
Simply Wall Street
2024-04-25
Company data provided by crunchbase
