61 applicants
American Cancer Society · 4 days ago
Meeting Experience Technology Manager
Atlanta, GA
Full-time
Remote
Mid Level
$54K/yr - $64K/yr
2+ years exp
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Responsibilities
Works closely with Sr. Meetings Manager to provide support in planning and implementation of effective virtual, hybrid and in-person events.
Assists to develop the strategy and delivers the attendee registration experience, mobile applications, and other event technologies as required; works with Manager, internal digital and creative teams, and external vendor partners to create and execute plans that align to the strategy and overall program goals.
Manages, builds, and designs meeting registration websites and mobile apps to ensure branding, content, aesthetics, and technical functionality conveys meeting stakeholder vision, objectives, and functionality needs.
Ensures accurate platform setup and new feature implementation in meeting registration event technology platforms and is responsible as site administrator.
In partnership with manager, recommends and implements process improvements to support continuous improvement to maintain modern registration systems and processes.
Ensures registration templates are built and updated to meet the specific needs of each event and are clear, concise, and easy to navigate.
Serves as meeting planner for small programs and events.
Responsible for researching, recommending, learning, and integrating event technology applications to support virtual and hybrid events.
Manages virtual meeting requests to provide consultation on appropriate tools, features, and oversight, to create engaging virtual events.
Provides event production support for virtual events.
Consults with key internal stakeholders to plan and implement effective virtual, hybrid, and in-person meetings by participating in planning sessions to establish meeting goals, objectives, timelines, as it relates to budgets, speakers, venues, technology, equipment, logistical requirements, and attendee registration management.
Provides attendee management and virtual meeting system administration support.
Collaborates with travel management team to ensure attendee management software and online travel booking tool integrate as intended.
Safeguards brand integrity by creating a consistent look and feel across travel and meeting platforms.
Liaises with the Procurement and Finance Departments to ensure all financial matters are handles according to company processes, for example handling registration payments electronically and PO/invoice management.
Creates, maintains, and presents meeting planning collateral used for internal and external trainings and communications.
Provides technology guidance and direction, training and technical support for meetings and travel operations in relation to registration websites, online travel booking tool and virtual event platforms.
Supervises and trains internal and external stakeholders in building registration websites and producing virtual events.
Engages appropriate counterparts outside of ACS to gain industry best-practice knowledge that will enhance our events.
Provides system administration support to travelers by responding to travel related inquiries, clarification of travel policy questions or assisting with general travel issue resolution.
Partners with Supply Chain Governance to create and maintain internal meetings and travel collateral, resources, and training documents.
Assists management to identify, maintain, and/or create new content for the meetings and travel intranet site to ensure the policies, procedures and user requirements are communicated enterprise wide.
Tracks and analyzes work, requests, and output. Reports saving and other value-add. Identifies trends and recommend improvements.
Examples: registration trends, weekly attendee management pipeline, post-event
Tracks and analyzes meeting information (historical and current data) to identify trends and recommend process improvements to management and implement solutions to prevent future issues.
Acts as a liaison between Staff, Supply Chain, and/or Suppliers to resolve questions, concerns, escalations regarding meeting processes, policies; owns issues and drives each to resolution and completion.
Builds and maintains strong internal and external client relationships.
Anticipates, understands, and responds to the needs of stakeholders.
Proactive and responsive to event inquiries via calls, instant message, and email.
This position may lead or guide work of other team members to enhance and support the attendee management and virtual meetings program.
Model team leadership by embracing department policies and processes.
Inspire and motivate staff. Participate in the establishment of annual SMART goals in line with department objectives.
Supervises, assists, or leads training and onboarding for new/current staff, as well as ACS’s external stakeholders.
Manages vendor relationships.
Maintains and recommends improvements to related standard operating procedures for the position. (attendee management, virtual, hybrid, in-person meetings).
Investigates issues and processes, identifies root causes; applies business judgment and knowledge of related processes & policies to define and implement corrective actions required to resolve customer issues.
Responsible for identification, and continuous maintenance, modification, and creation of new and/or updated content to ACS’s meetings and travel intranet to ensure the policies, procedures and user requirements are communicated enterprise wide.
Responsible for customer satisfaction; provides customer support and conducts post meeting surveys.
Participates in various meeting management trainings/informational events to keep abreast of industry trends.
Qualification
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Required
Bachelor’s degree or equivalent combination of education and experience (2-4 years) in meetings (virtual/in-person) and event planning and/or building registration sites.
Knowledge and understanding of meeting and event planning principles, requirements, and procedures.
Experienced in attendee management technologies (CVENT, Groupize, etc.)
Experienced in virtual meetings platforms (Zoom, Teams)
Excellent people skills and customer service skills.
Preferred
Digital Event Strategist (DES) certification a plus.
Some evenings and weekends may be required.
Travel (10%) may be required to provide onsite coordination support.
Benefits
Paid Time Off
Medical Benefits
Dental Benefits
Retirement Benefits
Wellness Programs
Professional Development Programs
Company
American Cancer Society
American Cancer Society is a nationwide voluntary health organization dedicated to eliminate cancer in the United States.
5,001-10,000 employees
H1B Sponsorship
American Cancer Society has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (6)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$2.04MKey Investors
NBA FoundationHumanaBerkshire Bank Foundation
2024-03-01Grant· Undisclosed
2023-08-17Grant· Undisclosed
2023-07-29Grant· Undisclosed
Leadership Team
Amy Deavitt
Cancer Control Strategic Partnerships Manager - 2019 CEO's Club
Bob Dickey
Chair of New England Chapter of CEO's Against Cancer
Recent News
2024-02-18
2024-02-16
Company data provided by crunchbase
