200+ applicants
Yotpo · 5 days ago
Customer Success Manager, Enterprise
New York, United States
Full-time
Hybrid
Entry, Mid Level
$100K/yr - $125K/yr
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Insider Connection @Yotpo
Responsibilities
Showcase deep understanding of retail, ecommerce, Shopify ecosystem, and D2C while consulting with marketing and operational leaders.
Serve as a trusted advisor to clients, leveraging e-commerce expertise to consult on business challenges and objectives.
Understand customer pain points and position tailored solutions for meaningful value realization and expansion opportunities.
Build trust and demonstrate continuous value of solutions by successfully renewing and expanding customers within the book of business.
Conduct regular business reviews and workshops to empower clients to maximize the platform's potential.
Build and nurture strong relationships with key stakeholders including decision-makers and executive buyers.
Collaborate with internal teams to inform product development and strategic decisions.
Quarterback internal initiatives impacting business success and partners.
Demonstrate expertise within different e-commerce verticals and tailor approaches based on unique challenges and opportunities.
Be a highly visible Yotpo ambassador in the ecosystem, partnering with clients, agencies, technology partners, and leading e-commerce platforms.
Qualification
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Required
Deep understanding of retail, ecommerce, the Shopify ecosystem, and D2C
Ability to consult with marketing and operational leaders to optimize for retention and LTV
Experience in fostering strong client relationships and ensuring customer success
Commercial acumen and strategic mindset
Ability to navigate various organizational levels
Ability to position tailored solutions that lead to value realization and expansion opportunities
Experience in conducting business reviews and workshops with clients
Strong relationship-building skills with key stakeholders
Collaboration with internal teams including sales, product, and marketing
Knowledge and expertise within different e-commerce verticals
Exceptional organization and time management skills
Highly adaptable and able to engage with stakeholders at various levels
High emotional intelligence
Solutions-oriented mindset
Active listener with strong communication skills
Benefits
100% coverage of employee medical premiums
90% coverage for dependent/family premiums
100% coverage of employee dental + vision premiums
Comprehensive life and disability insurance
Flexible Time Off (FTO) policy, sick time, and paid holidays
Equity in options
Company sponsored 401K matching
Pre-tax Commuter and Healthcare benefits
Comprehensive paid leave for new parents and Dependent Care FSA
Individualized career development, rewards and recognition
Wellness and philanthropic programming and events
Company
Yotpo
Yotpo is an e-commerce marketing platform.
Founded in 2011
501-1,000 employees
H1B Sponsorship
Yotpo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (2)
2022 (2)
2021 (5)
Funding
Current Stage
Late StageTotal Funding
$436MKey Investors
ShopifyBessemer Venture PartnersAccess Industries
2021-09-09Corporate Round· $30M
2021-03-17Series F· $230M
2020-08-04Series E· $75M
Leadership Team
Tomer Tagrin
Co-Founder & CEO
Omri Cohen
Co-founder & COO
Recent News
MediaPost.com
2023-05-19
Company data provided by crunchbase
