100 applicants

Company

Original Job Post

Progressive Leasing · 2 days ago

Senior Product Manager

Arizona, United States

Full-time

Remote

Senior Level

5+ years exp

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Responsibilities

Own and enhance contact center technology solutions. This includes internal tools as well as consumer-facing solutions.

Build out product vision and roadmap for operations. Represent technology when working with operations stakeholders on the business side and engage with them to ensure delivery aligns with business needs and product vision.

Maintain close partnership with operations, telecom engineering, and business intelligence teams.

Guide stakeholders and engineering partners through the discovery process, including creation of test plans, go-to-market plans, product requirement documents, diagrams, competitive research, and security/compliance needs analysis.

Lead development of operations-centric tools enabling technical and nontechnical people to assist consumers when they call the contact center.

Define and standardize Key Performance Indicators aiding decision-making and showcasing results.

Manage and prioritize product backlog to deliver highest business value to customers.

Author product feature requirements in the form of user stories and acceptance criteria for various business use cases.

Produce and lead go-live release communications informing partners and users of new features and changes.

Present roadmaps, complex ideas, and features effectively to a broad audience.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Product managementContact center solutionsTelecom softwarePlatform productsProject managementData analysisRoadmap prioritizationFeature requirementsAcceptance criteriaUser experienceProblem-solvingAdaptabilityInnovationCommunicationInfluenceStakeholder managementStrategic thinkingAmbiguity managementSelf-motivationFlexibilityIntegrityPassionGenesys CloudEnterprise ReportingCRM SolutionsAutomationRisk ProductFinTech

Required

5 to 7 years of experience in software Product Management

1 to 3 years working on contact center solutions, operations tools, and/or other telecom software solutions

1 to 3 years working on platform products, where you deliver capabilities that other internal teams consume for their experiences

A proven ability to do both tactical work and set an overall strategy when working on a project—seeing beyond the data to anticipate the next step or question

Ability to thrive in a fast-paced environment requiring a high degree of productivity, adaptability, innovation and follow-through

Ability to manage ambiguity and cope with uncertainty

Strong communication skills: ability to speak up and translate quantitative details into clear, succinct summaries and recommendations and influence decisions for peers and executive audiences. Must be comfortable communicating at all levels from C-Suite to junior team members

You will need to be able to understand the needs of many stakeholders across the organization, along with their user experiences at a high level to prioritize and define your roadmap effectively

Ability to move from high-level strategy to detailed execution

Independently author well-written functional feature requirements and acceptance criteria for complex use cases

Exceptional communication skills: listening, speaking, collaborating, and proven ability to write/present effectively to a variety of audiences

High-integrity and ambition to relentlessly pursue the best possible product and service

Demonstrated ability to self-motivate, self-direct, and be flexible within a fast-paced environment

Passion and desire for innovating exciting new products

Bachelor's degree or equivalent work experience