Asian Health Services · 2 months ago
Patient Services Representative (Cantonese)
Oakland, CA
Full-time
Onsite
Entry Level
$28.64/hr - $29.90/hr
2+ years expAsian Health Services, founded in 1974, provides comprehensive health services to over 50,000 patients. The Patient Services Representative (PSR) plays a crucial role in managing patient check-ins and check-outs while ensuring efficient patient flow and providing general support services.
DentalHealth CareMedicalNon ProfitNutritionService IndustrySocial
Responsibilities
Greets and registers patients
Follows up and carries out insurance verification and policy requirements, updates system information, verifies the financial status of patients and provides fee information
Answers incoming phone calls. Responsible for responding to patient telephone calls for changing appointments and rescheduling patient appointments when a provider is out
Collects and posts payments as needed
Provides general information (e.g., client limits of insurance and payment responsibilities of the client for services) and assistance to all visitors in the waiting room
Schedules appointments as needed; maintains the appointment reminder notification system for patients needing to be scheduled for follow-up appointments
Rotates through various components (e.g. PEDS, Radiology/Allied Health, adults, lobby, and ARC)
Process referrals for patients, explain procedures, and inputs the referral into the electronic health records system
Follow through with no-show patients per protocol
Provides patient information to the nursing staff for medication refills
Participates in orientation and training of new staff
Reviews inbox daily and respond to tasks and PTAs in the electronic health records system
Provides backup for other support services functions as needed
Other duties that the supervisor might require
Qualification
Required
High school diploma or GED required and two years' work-related experience in a clinic setting; or equivalent combination of education and experience
Bilingual/bicultural in an Asian language - Cantonese
Preferred
Commitment to working in the Asian community, to community health care with familiarity with community health clinics preferred
Benefits
Medical, Dental & Vision premiums 100% paid by AHS
Acupuncture & Chiropractic coverage
12 Vacation Days
12 Sick Days
12 Holidays + 3 Floating Holidays
3% 403(b) Employer Contribution + up to 2% Employee Match
Commuter Benefits
Flexible Spending Account (FSA) & Dependent Care Assistance
Long-Term Disability Insurance
Company
Asian Health Services
Asian Health Services provides medical, dental, and behavioral healthcare for underserved.
201-500 employees
H1B Sponsorship
Asian Health Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (5)
2022 (3)
2021 (3)
2020 (4)
Funding
Current Stage
Growth StageTotal Funding
$0.15MKey Investors
Blue Shield of CaliforniaCDA Foundation
2025-04-23Grant
2024-03-18Grant
2021-12-15Grant· $0.15M
Leadership Team
Julia Liou
Chief Executive Officer
Daveena Ma, MD
Associate Chief Medical Officer
Recent News
Company data provided by crunchbase