Performant Corp · 2 days ago

Healthcare Operational Performance Analyst

United States

Full-time

Remote

Mid Level

$60K/yr - $75K/yr

3+ years exp

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Responsibilities

Monitors and analyzes internal and external reports for assigned clients or business segment and takes necessary actions to remediate issues or drive additional growth opportunities identified.

Conducts research, generates, and presents reports on set schedule and/or ad-hoc basis; and takes specific actions based on the information as appropriate for role.

Supports responses and coordination of internal team and assigned client requests which may include, but not limited to: Client invoice and reconciliation research and reporting, Support the development, maintenance, organization, and storage of documentation (e.g., Assigned Client data matrices, Process flows, Standard operating procedures, and Templates, Provide support in tracking and monitoring time sensitive assigned client escalations, Manage requests from clients for claim audit details, letters, and correspondence using internal systems and data sources, Tracking of data mining concepts through the development cycle while seeking client approvals, Meet with key stakeholders as needed and attend internal and client calls as requested and/or assigned, Host internal team and client calls and support the internal teams on client calls in support of assigned duties.

Participates in projects and program initiatives, and complete assigned projects on time.

Receives assignments in the form of objectives, incorporates feedback to adjust work priority as necessary, and effectively works independently and with team to successfully meet business needs.

Provides for coordination of both client and internal projects and initiatives, including setting of agendas, recording of meeting minutes, tracking of action items and key deliverables, and coordination interdepartmentally to ensure timely and accurate response.

Performs quality analysis and control checks as needed on various projects and initiatives.

Supports and contributes to platform builds, SharePoint, workflows, process documentation and other project artifacts, workstream lead requirements, and other deliverables.

Performs other duties as assigned to meet business needs.

Qualification

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Healthcare Industry KnowledgeReport DevelopmentData AnalysisProject ManagementDocumentationProject CoordinationClient ServicesRoot Cause AnalysisBusiness ProficiencyClient ClearancesBackground ScreeningProblem-SolvingCritical ThinkingCommunicationPresentation

Required

Bachelor's Degree preferred, in related business or industry or equivalent combination of education and experience.

Minimum 3 years directly related progressive experience in healthcare industry including report development, data analysis, and gathering/documenting requirements for projects demonstrating depth and breadth of knowledge and capability required for the position.

Client services and project management experience a plus

Demonstrated experience gathering, researching, and documenting data and requirements for projects and/or complex problem solving.

Project coordination experience with projects and/or company initiatives

Critical thinking and problem-solving/analytic skills with ability to identify root cause and solution to an end result.

Business-professional communication and presentation skills both internally and externally

Must submit to, and pass, a pre-hire criminal background check and drug test (applies to all positions). Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions.