Public Consulting Group · 4 days ago

Provider Quality Assurance Specialist

Augusta, ME

Full-time

Remote

Mid, Senior Level

$30/hr - $30/hr

6+ years exp

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Responsibilities

Provider Quality Assurance Specialist will support the Department’s and Office’s goals and objectives by collaborating with Disability Services (DS) teams, collecting, reviewing, and assessing data from multiple sources including OADS data systems and Home and Community Based (HCBS) providers

Provider Quality Assurance Specialist will also develop training supporting documents and participate in training presentations and initiatives as assigned to support the Department’s and Office’s goals and objectives

Collaborate with Disability Services (DS) teams to collect information regarding provider capacity as a waiver service provider, including identifying areas needing improvements, from reported concerns for quality standards

From this data and collaboration efforts, develop and provide training to adults to improve quality standards in coordination with the training manager and DS teams

This training/support will focus on improving person-centered thinking and planning among the agencies

Collect, review, and assess data from OADS data systems, feedback from HCBS providers, and other sources as needed, to determine compliance with waiver and training program requirements

Facilitate large group meetings in person or online

Develop training supporting documents such as FAQ’s, flyers, technical guides applying plain language where required for outreach

Use PowerPoint or equivalents and preferred to have experience with Adobe Captivate and/or Articulate 360 software for presentations

Use MS Excel and other electronic tools to accurately record data

Participate in initiatives as assigned to support the Department’s and Office’s goals and objectives

Provide excellent customer service in conducting all work

Participate in meetings as assigned

Qualification

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Social ServicesProgram DevelopmentBudget AdministrationPerson-Centered ThinkingIDDAutismProblem-SolvingInterpersonal CommunicationProgram ComplianceQuality AssuranceDisabilities ServicesQuality Improvement

Required

A combination of six (6) years of education and/or professional experience in social services casework, social services program development/delivery, or social services related policy/fiscal/budget administration/analysis work

Background or education in training or development of adult learners and the understanding of person-centered thinking related to supporting people with IDD/Autism