59 applicants
Argo Group · 3 days ago
ServiceNow System Administrator
New York, NY
Full-time
Onsite
Entry, Mid Level
$134K/yr - $159K/yr
Wonder how qualified you are to the job?
Maximize your interview chancesMobileSoftware
Insider Connection @Argo Group
Responsibilities
Collaborate and communicate in a team-based environment focused on problem-solving, analytical thinking, and technical troubleshooting.
Gather requirements from stakeholders and translate them into ServiceNow configurations.
Design, configure, develop, troubleshoot, and implement the ServiceNow CSM Pro platform based on best practices.
Proactively monitor applications, conduct health checks, and provide on-call support outside of normal business hours.
Plan, coordinate, and implement regular maintenance activities, including testing, system upgrades, and performance tuning.
Manage user access, roles, and permissions within the ServiceNow environment.
Utilize Flow Designer, Playbooks, Workspaces, and UI Builder for ITSM process workflows.
Develop and customize ServiceNow modules using various technologies.
Integrate ServiceNow with external systems through different methods.
Administer ITOM Visibility to ensure data integrity within the CMDB and Service Mappings.
Provide support and troubleshooting for ServiceNow-related issues and incidents.
Stay updated on the latest ServiceNow features and enhancements, recommending optimizations.
Participate in confirming Disaster Recovery plans and Security Standards.
Create and manage reports, dashboards, and Service Catalog items.
Develop using best practices to minimize unnecessary transaction counts.
Configure and administer Teams integration and Virtual Agent.
Maintain detailed documentation for system configurations and settings.
Ensure compliance with organizational security and audit requirements.
Identify automation opportunities and suggest continuous service improvements.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor’s degree from an accredited college or university in a related field (i.e., computer science, information technology) or equivalent years of relevant work experience.
Experience in administration and development, design, and implementation of ServiceNow platform.
Experience with service portal development and administration including familiarity with JavaScript, HTML, CSS, XML, and other web-based programming.
Experience with Workflow Editor, Flow Designer, Playbooks, Workspaces and UI Builder.
Experience with integrations via LDAP, JDBC, SOAP, REST API, SAML etc.
Experience with ITOM: Discovery, Service Mapping, Event Mgt, CMDB, CI lifecycle.
Knowledge of Project Portfolio mgt, Demand mgt, Resource Mgt, Agile.
Knowledge of working with ServiceNow customer support.
Knowledge of Instance Security Center.
Knowledge of ITIL best practices.
Preferred
ITIL Foundation certification or higher.
ServiceNow certification such as Professional System Administrator or higher.
Bachelor’s degree in computer science, Information Systems or similar.
Experience with Administration of other ITSM and/or monitoring tools.
Benefits
Compressed hours
Flex-time
Job-sharing
Remote work
Sabbatical leave
Holiday hours
Dental insurance
Disability insurance
Life insurance
Medical insurance
Vision insurance
Matching 401(k) retirement savings
Generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays and a paid voluntary day)
Paid caregiver and parental leave
Paid bereavement
Jury duty/court appearances, and military (up to 14 days) leave
Employee assistance program (EAP)
An array of voluntary benefits
Argo Academy for continuous learning and professional development
Career mobility and continuing education support
Employee resource groups (ERGs)
Community outreach and volunteer programs
Employee Referral program
Company
Argo Group
Argo Group is a U.S.-focused underwriter of specialty insurance products in the property and casualty market.
Founded in 1996
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
$17.87MKey Investors
Apax Partners
1999-12-07Series Unknown· $17.87M
Leadership Team
Chris Claiborne
Chief Operating Officer, Argo Group US
Brandon Pinzon
SVP, Chief Security Officer
Recent News
Coverager - Insurance news and insights
2023-11-19
2023-11-18
Company data provided by crunchbase
