SentinelOne · 3 days ago

Customer Communications Specialist

United States

Full-time

Remote

Mid Level

$80K/yr - $100K/yr

3+ years exp

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Artificial Intelligence (AI)Cyber Security

Growth Opportunities

Insider Connection @SentinelOne

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Responsibilities

Collaborate with colleagues across Product Management, Engineering, Security Research, Marketing, Services, and others to execute communications to all SentinelOne customers and partners.

Draft systemic and recurring communications to keep customers informed and educated on the latest updates and enhancements.

Develop and execute ad hoc surveys soliciting customer feedback and analyze results for follow-up action and discussion in executive-level reporting.

Review journey-based and value-driven engagement in our 1:Many customer segment periodically to provide input on necessary updates.

Edit and refine draft communications that are customer-facing or have customer impact, including from other teams as needed.

Ensure that teams and leaders are informed of important external communications and prepared for expected response from customer-facing teams.

Track and analyze departmental and organizational KPIs and execute against mutually agreed upon timelines.

Undertake other responsibilities, as required.

Qualification

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Technical WritingMarketingCustomer SuccessCRMSurveying ToolsPersona-Based CampaignsProblem-SolvingHard WorkingAdaptabilityTeam PlayerSecurity Industry ExperienceEndpoint Security ExperienceTotango ExperienceSalesforce ExperienceCanva ExperienceFigma ExperiencePowerBI ExperienceTableau ExperienceHTML ExperienceCSS ExperienceProfessional Competency in Foreign Languages

Required

3+ years of experience in technical writing, communications, corporate marketing, customer marketing, or public relations with a focus on existing customers

Exposure to technical ideas and concepts and familiarity with Information Technology and/or Security sectors

Familiar with Customer Success, CRM, and surveying tools and platforms

Experience with Marketing or Campaign tools (e.g., Marketo, Hubspot, Marketing Cloud, etc.)

Experience building and/or executing persona-based campaigns

Impeccable written and verbal communication skills

Experience in communicating with customers from diverse cultures

Thrives in a multitasking environment and can adjust priorities on-the-fly

Detail-oriented and analytical

Strong team player but still a self-starter