200+ applicants
Contentsquare · 3 days ago
Enterprise Customer Success Manager
New York, NY
Full-time
Remote
Mid, Senior Level
$110K/yr - $130K/yr
5+ years exp
Wonder how qualified you are to the job?
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Insider Connection @Contentsquare
Responsibilities
Relationship Management: Develop and maintain trusted advisor relationships with key customer stakeholders & executive sponsors
Executive Alignment: Prepare and lead strategic meetings to drive actionable outcomes and partnership success
Drive Value: Align partnership activities with business objectives and demonstrate the value of solutions to customers
Customer Advocacy: Act as the main point of contact and advocate for customers internally
Program Management: Collaborate with cross-functional teams to support customers at every stage of their journey
Success Planning: Strategize with customers on product usage, answer product-related questions, and keep customers informed of updates
Subject Matter Expertise: Contribute to the customer’s digital CX strategy and optimization roadmap
Upsell Identification: Collaborate with Sales teams to identify and drive growth opportunities
Renewal Management: Drive renewals to successful completion in collaboration with Sales
Thought Leadership: Lead ongoing relationships with Executive Sponsors through Strategic Business Reviews
Commercial Discussions: Own the renewal process for 'low growth' accounts and execute strategies to ensure high renewal rates
Qualification
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Required
5-7 years experience in CSM or similar customer-facing role, with a strong track record of driving renewals and upsells in a SaaS or subscription-based business
Highly organized, with the ability to manage a large and varied book of business (including in size, industry and use case)
Exceptional relationship management, with an emphasis on the ability to build, maintain, and grow relationships at executive level
Comfortable collaborating with various teams, but ultimately acting as key decision maker
Strong team player with the natural ability to collaborate effectively across departments and functions to achieve common goals
Analytics mindset, comfortable analyzing digital customer experience metrics and leveraging insights to generate actionable recommendations for web and app optimizations
Proficient understanding of web and mobile app architecture, design, and development
Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities
Proven experience in a customer-facing role, with a strong track record of driving renewals and upsells in a SaaS or subscription-based business
Exceptional communication and negotiation skills, with the ability to influence and persuade at all levels of an organization
Company
Contentsquare
The leader in digital experience analytics, Contentsquare's AI platform provides rich insight into customer behaviors, feelings and intent.
1,001-5,000 employees
H1B Sponsorship
Contentsquare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$1.41BKey Investors
Sixth StreetSoftBank Vision FundBlackRock Private Equity Partners
2022-07-21Series F· $400M
2022-07-20Debt Financing· $200M
2021-05-25Series E· $500M
Leadership Team
Patrick Chatain
Chief Technology Officer
Shlomi Hagai
CFO
Recent News
2024-05-24
Company data provided by crunchbase
