58 applicants

Company

Original Job Post

Hallmark Cards · 2 days ago

Technical Product Owner

Kansas City, MO

Full-time

Hybrid

Mid Level

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Responsibilities

Create and communicate a clear product vision and roadmap that aligns with the business goals.

Optimize and change processes to achieve business objectives.

Use data and metrics to justify requirements, build business cases, and measure performance.

Manage an improvement backlog.

Gather requirements, provide updates, and ensure alignment on priorities and expectations.

Act as a liaison between business stakeholders and technical teams to clarify requirements, provide guidance to clarify product goals.

Overseeing the system development process, participating in sprint planning, reviews, and retrospectives.

Create definitions for desired system enhancements or improvements.

Partner with other product teams and suppliers to define/validate end-to-end technology integrations.

Serve as a subject-matter-expert in Salesforce system knowledge.

Manage software vendors to deliver against service level agreements (SLAs) and deliver new capabilities.

Orchestrate and provide frontline support for new site implementations, major rollouts, etc.

Lead and execute testing phases for system implementations.

Liaison with the vendor for complex matters or root cause determination.

Problem solving for matters beyond typical RUN matters which may lead to a change in standards.

Business escalation – understanding business impact.

Operational escalation – outage & problem management.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SalesforceTechnology Systems AdministrationSoftware DevelopmentBacklog ManagementRequirements TranslationCollaborationStakeholder AlignmentSalesforce b2b suiteAgile methodologiesAdoJiraSalesforce functional accreditationApplication testingDebuggingProgramming languagesData analyticsProblem solvingLeadershipCommunicationInfluencePrioritizationMotivationSelf-starterCustomer focus

Required

Experience working with Salesforce products.

Bachelor’s degree or 4 years professional work experience.

Experience in technology systems administration, software development, or technical role.

Experience with software development processes, backlog management, and requirements translation.

Experience with collaboration and discovery and stakeholder alignment across cross-functional teams.

Preferred

Experience in Salesforce B2B suite of applications (CRM, B2B Commerce and Experience Cloud)

2+ years of experience in Agile methodologies (Scrum, Kanban, etc.) and tools (ADO, Jira, Trello, etc.) to manage projects effectively.

Preferred candidates would have Salesforce Functional Accreditation.

Deep understanding of data relationships to enable System-to-System performance and accuracy.

Familiarity with application testing, debugging and analysis of issues.

Strong technical acumen and familiarity with software development processes, programming languages, data analytics, or other technical domains relevant to the product are highly desirable.

Proven background in collaboration and creative problem solving to deliver upon business objectives.

Exceptional leadership abilities, effective communication, and the capacity to influence and align stakeholders are crucial for success.

The ability to motivate teams and foster collaboration across departments is highly preferred.

Ability to manage competing priorities and a high volume of initiatives at one time.

Proactively prioritize the work and manage expectations.

Curious and self-starter.

Customer focused mentality.