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Company

Original Job Post

Capital One · 5 days ago

Manager, Experience Design

Plano, TX

Full-time

Hybrid

Senior Level

5+ years exp

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Comp. & Benefits

Insider Connection @Capital One

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Simplifying and translating complex business and software development workflows into easy-to-use experiences

Collaborating with partners to create new interface and interactions patterns

Creating consistent visual conventions across the application

Working closely with product and customer success teams to gather and incorporate user feedback and feature requests into the interface

Identifying and establishing design needs, requirements, and acceptance criteria

Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into transformative, intuitive, user friendly, and on-brand interfaces

Leading in translating complex ideas into understandable concepts that evolve and enhance the product interface

Engaging in portfolio prioritization to help set the strategy for the team

Managing through shifting priorities to provide clear direction and input on product definition

Advocating for the customer through human centered design methodologies, including: discovery, ideation, sketch sessions, and user testing

Creating and facilitating design led workshops to engage and build alignment across different partners and teams

Championing prioritization of design centered product enhancements grounded in research and analysis

Connecting with design community peers by learning, sharing, and teaching

Building and leading successful teams by mentoring, coaching, and elevating others

Guiding team members in strategy, research, alignment, analysis, and execution tasks

Leading your team through career development plans to encourage talent growth

Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities

Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams

Creating style guides, iconography, and infographics that can be leveraged by teams

Drive end-to-end product design by:

Working with researchers to understand customer needs and interpreting information into visual forms that are impactful and intuitive

Framing problems, determining insights, and defining visual designs to serve customer needs

Ideating, sketching, and delivering low to high fidelity prototypes

Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines

Storytelling and presenting visual concepts to various stakeholders

Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Qualification

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User Interface DesignSoftware DesignResponsive Web DesignFigmaSoftware Development LifecycleProduct DevelopmentCross-Channel ExperiencesBusiness PartnershipDesign ToolsDesign SystemsTeam ManagementProblem-SolvingCommunicationTeamwork