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CivicPlus · 5 days ago
Customer Success Manager I
United States
Full-time
Remote
Mid Level
$54K/yr - $76K/yr
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Responsibilities
Maintain the retention of existing customer base with a high level of satisfaction.
Clearly and succinctly communicate the company’s value proposition via remote meetings, phone calls, and email.
Perform demonstrations of modules or new functionality.
Provide customers with resources to promote best practices for product use.
Identify new sales opportunities during customer interactions.
Complete communications with assigned customers within the required timeframe.
Analyze and compile accurate responses for customer requests.
Act as an escalation point for customer feedback or concerns.
Qualification
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Required
Strong persuasive, analytical and interpersonal skills.
Strong and consistent phone presence.
Customer-focused with ability to anticipate customer needs and concerns.
Ability to prioritize multiple tasks / deadlines.
Must have professional level written and oral communication skills.
Ability to have tough conversations that balance the needs of our customers and company.
Benefits
Comprehensive health insurance
Dental insurance
Vision insurance
Flexible Time Off
401(k) plan
Company
CivicPlus
CivicPlus is a software platform that offers government website design solutions for municipalities, local government, and much more.
Founded in 1998
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
$0.35MKey Investors
Kansas Department of Commerce
2023-06-20Grant· $0.35M
2021-05-13Acquired· by Insight Partners ($290M)
Leadership Team
Ward Morgan
Co-Founder, Co-Owner & CEO
Eric Grant
Vice President and General Manager
Recent News
2024-06-05
2024-06-05
Security Systems News
2024-06-05
Company data provided by crunchbase
