CSG · 3 days ago

Senior Product Manager

United States

Full-time

Remote

Senior Level

$115K/yr - $184K/yr

5+ years exp

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Responsibilities

You will report to the Director of Product Management and will be developing and executing the roadmap, documenting requirements, working with R&D to plan, track, and deliver product features, and engaging with sales to advance opportunities.

Responsible for documenting and managing a product roadmap and being able to clearly communicate value to internal stakeholders and clients.

Work with third-party vendors and internal stakeholders to support the physical kiosk quote and build efforts, and our software-based communication services.

Works with software engineering teams on new products and current product enhancements and evolves our customer experience solutions.

Acts as a subject matter expert for products within the portfolio. Evangelizes products to internal teams and external clients, and answers questions related to the products.

Qualification

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English ProficiencyProduct ManagementRequirement PrioritizationProject ManagementProgram ManagementBusiness AnalysisDigital Engagement SolutionsCommunication TechnologiesProblem-SolvingCommunicationPresentation

Required

Bachelor’s degree in engineering/computer science or comparable technical discipline

Proficiency in English in a business environment

5-8 years of experience in product management functions

Demonstrated experience documenting and prioritizing requirements

Strong project and program management experience

Strong business analysis skills to assess challenges and propose solutions, subject to constraints

Strong written and verbal communication skills, including excellent presentation skills

Knowledge of digital engagement solutions (e.g., web applications) and communication technologies (inbound/outbound voice applications, SMS/MMS, email) is highly desirable