200+ applicants
LogRocket · 4 days ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
4+ years exp
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Responsibilities
Own retention, churn rate, and upsells within a B2B SaaS company.
Identify key champions and potential areas of expansion.
Drive long-term customer adoption through scalable onboarding with multiple departments and use cases.
Manage successful cross-functional programs that drive customer success.
Work cross-departmentally with internal teams such as sales, product, and support.
Qualification
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Required
4+ years experience in a Customer Success role with a B2B SaaS company
Experience owning retention, churn rate, and upsells
Ability to identify key champions and potential areas of expansion
Self-learner and self-starter, able to become a product expert and customer advocate
Strong organizational skills and detail-oriented skills needed
Excellent written and verbal skills (you will be leading calls with Executives and other key stakeholders)
Demonstrated ability to communicate both technical and business concepts
Drive long-term customer adoption through scalable onboarding with multiple departments and use cases
Proven track record of managing successful cross-functional programs that drive customer success
Ability to work cross-departmentally with internal teams such as sales, product, and support
Love for start-ups is a must!
Located on the West Coast
Benefits
Extensive health, dental, and vision benefits
Open vacation policy
Three months of fully-paid parental leave
401k and commuter benefits
Generous stock options
Regular team outings and activities
Flexible working hours and location
Monthly employee gifts
Catered lunches throughout the week
Fully stocked kitchen with favorite snacks
Company
LogRocket
LogRocket is a frontend monitoring and product analytics platform that enables developers to capture granular experience data.
501-1,000 employees
Funding
Current Stage
Growth StageTotal Funding
$55MKey Investors
Battery VenturesMatrix
2022-06-21Series C· $25M
2019-11-07Series B· $15M
2019-03-21Series A· $11M
Leadership Team
Matthew Arbesfeld
CEO and Co-Founder
Ben Edelstein
Co-Founder
Recent News
2023-12-22
2023-04-26
Company data provided by crunchbase
