60 applicants

Company

Original Job Post

Healthfirst · 2 days ago

ServiceNow Developer

Connecticut, United States

Full-time

Remote

Senior Level

$106K/yr - $154K/yr

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Responsibilities

Chief technical designer for ServiceNow code and architecture, responsible for overall ServiceNow code quality

Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications

Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologies

Develop existing and custom applications within ServiceNow including integrations with other applications.

Hands on experience in Service Catalog/Service Portal modules

Create and use update sets to move customizations between ServiceNow instances

Design for and maintain a highly available and recoverable environment

Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis

Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC

Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated

Work with process managers to fully understand business functionality, pain points, and areas of improvements

Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology

Proactively keeps ServiceNow skills current

Manage and lead the development work of vendors and consulting staff

Mentor and share Technical knowledge with Service Management team

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNow AdministrationServiceNow DevelopmentIT Service ManagementProcess DesignBusiness ConceptsTechnical SolutionCore Process AreasMetricsSLAsServiceNow Best PracticesScriptingSecurityFunctional CollaborationProblem-SolvingCollaborationITILHealthcare Domain KnowledgeServiceNow APIsSSOSAMLSSLWeb ServicesLDAPJDBCODBCRESTSCPFTPSTroubleshootingLog Analysis

Required

Extensive experience ServiceNow administration and ServiceNow development in an enterprise environment

Strong experience in IT Service Management process design

ServiceNow System Admin Certification

Ability to apply business concepts into a technical solution

Experience supporting the following Core Process Areas: Incident, Problem, Change, Service catalog, Request, CMDB, Knowledge

Ability to create reports using the standard reporting engine, plus metrics and SLAs

Follows ServiceNow best practices (including scripting, security, implementation)

Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)

Preferred

ServiceNow Certified Application Developer

ITIL Intermediate certification-

ServiceNow System Admin Certification

Experience in a healthcare domain

Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

Passion for providing excellent service to all internal customers

Deep troubleshooting skills that involve analysis of logs, traffic trace, configuration data, automation tools to resolve issues until end-to-end systems are functioning

A high school diploma or a GED from an accredited institution