200+ applicants

Company

Original Job Post

FieldRoutes, a ServiceTitan company · 4 days ago

Quality Analyst II

Texas, United States

Full-time

Onsite

Mid Level

2+ years exp

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Cloud ComputingProfessional Services

Insider Connection @FieldRoutes, a ServiceTitan company

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Manage queue of issues reported by clients through FieldRoutes (client support).

Research, reproduce, and document defects.

Utilize tools such as SQL, App Insights and BrowserStack to fully understand reported defects or to identify software defects.

Create detailed issues in Jira that clearly communicates the problem so a developer can reproduce it.

Engage with engineering, product, and FieldRoutes team members to provide additional clarity where needed to isolate root cause.

Act as subject matter expert to help communicate proper system usage so that bug fixes do not introduce unintended side effects.

Act as subject matter expert on FieldRoutes functionality for other company stakeholders as necessary.

Actively monitor incoming issues and assist in prioritization.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

TestingWeb & Mobile ApplicationsSoftware DevelopmentMobile Testing ToolsJiraGit/GitBaseAPI TestingTechnical Problem SolvingTranslate Technical RequirementsFocus on DeadlinesGeneral Understanding of LandscapeLawn Services BusinessGeneral Understanding of Business ProcessesWorking Knowledge of SQL QueriesClear CommunicatorCreative Thinker Communication Skills Think AbstractlyAttention to Detail Organizational Skills

Required

Bachelor’s Degree in Computer Science, Information Technology or Engineering

Minimum experience: 2-3 years of relevant experience testing web and mobile applications in the software development industry

Experience with mobile testing tools: Test Flight and Fire Base

1 year experience with Jira and Git/GitHub

Working knowledge on API testing

Preferred

Clear communicator (written and verbal) to ensure ability to write test plans and test cases and to communicate bugs to developers and other stakeholders

Creative thinker

Technical problem solving experience

Good communication skills and the ability to translate technical requirements into an actionable set of steps

Ability to focus on deadlines and deliverables to find the defects quickly

Ability to think abstractly beyond norms

Attention to detail

Strong organizational skills

General understanding of the landscape and lawn services business is a plus

General understanding of business processes supported by software to be tested including sales, landscape estimating, purchasing, invoicing

Working knowledge of SQL queries to view underlying data a plus