Microsoft · 3 days ago

Principal Product Manager

Iowa, United States

Full-time

Remote

Director

$138K/yr - $267K/yr

8+ years exp

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Responsibilities

Drive Customer Support Strategy and Product Management: Provide direct and indirect leadership, engage with organizational leaders to influence, develop and drive support strategies for Azure US Government and international sovereign clouds. Partner with senior stakeholders across Azure Product Engineering, Customer Support, Field, tooling development teams, and other units to innovate and meet customer needs. Scale white glove support programs across Government and Sovereign support, assimilate insights from multiple dashboards and data sources, oversee the execution of support programs, manage project planning, risk mitigation, and communication for support delivery, foster a culture of collaboration, accountability, and customer-centricity.

Drive Support Experience Parity for Sovereign and Government with Azure Commercial Offerings: Identify technology, tooling and process gaps, assimilate requirements, partner with engineering teams to drive parity, identify product opportunities, and drive improvements to enhance supportability and customer satisfaction.

People Management: Deliver success through empowerment and accountability by modeling, coaching, and caring. Model the culture and values, define team objectives and outcomes, enable success across boundaries, help the team adapt and learn. Attract and retain great people, know every employee’s individual capability and aspiration, invest in the growth of others.

Qualification

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Security ScreeningPeople ManagementProgram DeliveryIndustry Standards KnowledgeGovernment Agencies InteractionData Handling ComplianceProduct Support Team Building

Required

Bachelor's Degree AND 8+ years experience in product/service/ product/service/project/program management or software development

4+ years people management experience

Ability to meet Microsoft, customer and/or government security screening requirements

Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions

Preferred

Bachelor's Degree AND 10+ years’ experience in Product/service/project/program management or software development

6+ years people management experience

Proven experience building and/or delivering support, or customer engineering programs at scale for Government customers and/or Sovereign customers or partners

Experience working with global teams across geographies and organizational boundaries

Familiarity with support industry standards and offerings, especially for US Government and international sovereign customers

The candidate for this role would have experience working with government agencies and should be familiar with the organizational makeup, core missions, and government information technology environments

Experience with data handling and compliance standards for Federal, State and Local government customers is a plus

Experience building product support teams or working closely with support delivery teams is a plus