Be an early applicantLess than 25 applicants

Company

Original Job Post

Connection · 4 days ago

Project Support Coordinator

Wilmington, OH

Full-time

Hybrid

Entry Level

$19.23/hr - $23.85/hr

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ComputerEnterprise Software

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Responsibilities

Validates hardware replacement tickets and processes orders for different service types.

Manages tickets & orders within Connection’s system.

Manages client hardware and software asset management databases.

Assists with escalated customer issues and maintains service tickets.

Monitors outbound shipments and ensures compliance with procedures.

Identifies and documents standard operation procedures and job aids.

Attends meetings and training sessions to develop skills.

Performs other duties or special project tasks as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Administration SupportTicketing SystemTyping SkillsMicrosoft OutlookMicrosoft ExcelMicrosoft WordKeyboarding SkillsData EntryService DeliveryRepetitive TasksProblem-SolvingHigh Concentration CommunicationMultitaskingTime ManagementOrganizational SkillsDependableSelf-Starter

Required

High School Diploma or equivalency.

Previous Customer Service or Administration support experience.

Intermediate working knowledge of any ticketing system.

Basic software and typing skills.

High level of concentration.

Intermediate working knowledge of Microsoft Outlook, Excel, and Word.

Strong keyboarding skills; typing/data entry.

Excellent written and verbal communication skills.

Strong multitasking and problem-solving abilities.

Solid time management and organizational skills to meet service delivery targets.

Passion for providing excellent project and customer support.

Dependable, self-starter, capable of providing project oversight from beginning to end.

Ability to pick up applications quickly and learn new tasks.

Ability to perform repetitive tasks with a high degree of accuracy.

Ability to work OT as needed.

Benefits

401(k) plans

Medical insurance

Free therapy visits

Mental health coaching and tools

Meditation resources

Generous paid time off package including Wellness and Volunteer Time Off days

Company

Connection

Glassdoor

3.6

As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation.

Founded in 1982

Merrimack, New Hampshire, USA

1,001-5,000 employees

http://www.pcconnection.com

H1B Sponsorship

Connection has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (3)

2022 (9)

2021 (10)