96 applicants
impact.com · 4 days ago
Customer Success Manager
New York, United States
Full-time
Onsite
Mid, Senior Level
$80K/yr - $90K/yr
5+ years exp
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Insider Connection @impact.com
Responsibilities
Delivering world-class support to top clients.
Maintaining a balanced proactive/reactive relationship with assigned accounts.
Dedicated duties including account monitoring, regular check-ins, and relationship building.
Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
Qualification
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Required
5+ experience in affiliate marketing
Bachelor's Degree (Business, Marketing, or related field a plus)
Consistent track record of providing stellar support to customers
Embraces teamwork and cross-team collaboration
Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
Healthy dose of initiative and the ability to remain flexible
Detail-oriented and able to efficiently prioritize tasks
Be a critical thinker and an inventive problem-solver
Professional communication skills
Enthusiastic teammate
Great conflict resolution skills
Excellent time management skills
Benefits
Medical, Dental, and Vision insurance
Unlimited responsible PTO
Flexible work hours
Parental Leave
Free Affiliate & Partnerships Industry Fundamentals Certification by PXA
Catered lunch every Thursday, a healthy snack bar, and great coffee
Flexible spending accounts and 401(k)
Employee-led culture team events
Equal opportunity employer
Company
impact.com
impact.com, the leading global partnership management platform, has been transforming the way enterprises manage all types of partnerships.
1,001-5,000 employees
Funding
Current Stage
Early StageTotal Funding
$361.4MKey Investors
Qatar Investment AuthorityPSG EquitySilversmith Capital Partners
2022-04-27Private Equity· $100M
2021-07-13Private Equity· $150M
2019-03-12Private Equity· $75M
Leadership Team
David Yovanno
Chief Executive Officer, Director
Roger Kjensrud
Chief Technology Officer and Co-Founder
Recent News
Business Wire
2024-05-24
2024-04-15
Company data provided by crunchbase
