175 applicants

Company

Original Job Post

Klaviyo · 3 days ago

Partner Operations Analyst

Boston, MA

Full-time

Onsite

Entry Level

$72K/yr - $108K/yr

1+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

AdvertisingAnalytics

H1B Sponsorship

Comp. & Benefits

Insider Connection @Klaviyo

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Build and maintain strong relationships by partnering closely with partner sales reps to identify, develop and drive impactful process improvements that accelerate partner growth and improve partner operations on a global scale.

Monitor and respond to the partnership ticket queue, ensuring timely assignment and resolution of incidents, service requests, and tasks according to Service Level Agreements (SLAs).

Prioritize tickets based on urgency and impact.

Generate reports and analyze ticket performance, highlighting key performance indicators and areas for improvement.

Identify and implement process improvements and efficiencies within partner operations. Streamline workflows, eliminate bottlenecks, and continuously seek ways to optimize operations.

Help partner sales reps work as efficiently as possible so they can focus on building and maintaining excellent relationships with partners.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

OperationsSalesforceGoogle suiteExcelPriority managementCommunicationCollaborationOrganizationalAdaptabilityProblem-solvingEagerness to learnPartner OperationsTicketing SystemsCrossbeamJiraMonday.coValidity Demand ToolsSlackGsuiteZoom

Required

1+ year experience in an operations role in a fast-paced environment

Familiar with Salesforce, Google Suite and Excel

Strong communication skills, both written and verbal, with the ability to effectively communicate with internal teams and external partners

Ability to work collaboratively in a team environment and independently

Excellent organizational skills and attention to detail, with the ability to manage multiple priorities in a high-growth and fast-paced environment

Ability to adapt quickly to changing priorities and prioritize competing requests

Passion for identifying and implementing efficiencies and process improvements

Eagerness to learn and adapt to new technologies and processes

Bachelors or equivalent work experience

Preferred

Experience in a partner operations or partner ecosystem

Proficiency in using ticketing systems

Familiar with Crossbeam, Jira, Monday.co, Validity Demand Tools

Experience with Slack, Gsuite, and Zoom

Benefits

Medical

Dental

Vision coverage

Health savings accounts

Flexible spending accounts

401(k)

Flexible paid time off

Company-paid holidays

Learning allowance

Access to a professional coaching service

Company

Klaviyo

Glassdoor

4.0

Klaviyo is an automation and email platform designed to help grow businesses.

Founded in 2012

Boston, Massachusetts, USA

1,001-5,000 employees

http://www.klaviyo.com

H1B Sponsorship

Klaviyo has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (17)

2022 (26)

2021 (26)

2020 (7)