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Walmart · 3 days ago
Senior Manager, Product Management - Post Purchase
Bellevue, WA
Full-time
Onsite
Senior Level
$132K/yr - $264K/yr
7+ years exp
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Responsibilities
Work closely with key partners across the organization to develop and own a strategy that supports user needs and delivers meaningful value to sellers and the Marketplace business.
Develop an actionable roadmap empowering the team to realize the product strategy with well-measured goals.
Own accountability for the performance of key metrics that help understand the value of the platform to sellers.
Maintain strong working relationships with key stakeholders, identifying opportunities for collaboration and communication.
Identify new opportunities based on customer & seller needs to help sellers unlock value and be successful.
Partner with Software and Data Engineering leadership to foster cross-functional relationships.
Lead & empower the team to foster a product excellence culture for strong product thinking and execution.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
7+ years building strategy and launching experiences that delight customers
Demonstrated thought leadership backed by strong execution
Strong understanding of drivers that enable a great post-purchase customer experience in a Marketplace with proven impact in customer retention and building customer trust
Experience reducing customer contacts by providing tracking updates and self-serve experiences
3+ leading and building high-performing Product teams
Ability to make tough decisions informed by both data and judgment
Comfortable with ambiguity and can navigate large stakeholder groups
Customer obsession with a laser focus on the why over the what and how
Strong, confident, and succinct communication
Preferred
Experience in a 2-sided business reducing cancellations
Experience building customer-facing experiences for Third Party (3P) orders, including tracking updates and notifications
Experience building 0-1 products
Master's degree in Computer Science, Engineering, Business Administration, or related area and 8 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products
Supervisory experience
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture
Benefits
Annual Or Quarterly Performance Bonuses
Stock
Company
Walmart
Walmart is a retail corporation that operates several chains of discount department and warehouse stores.
10,001+ employees
H1B Sponsorship
Walmart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (2267)
2022 (3331)
2021 (3513)
2020 (2187)
Funding
Current Stage
Public CompanyTotal Funding
$5B2023-04-15Post Ipo Debt· $5B
1978-01-13IPO· nyse:WMT
Leadership Team
Doug McMillon
President and CEO
John Furner
President and Chief Executive Officer of Walmart U.S.
Recent News
2024-06-05
2024-06-05
Business Insider
2024-06-05
Company data provided by crunchbase
