Bluecore · 4 days ago

Senior Customer Success Manager

United States

Full-time

Remote

Senior Level

$115K/yr - $135K/yr

4+ years exp

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Comp. & Benefits

Insider Connection @Bluecore

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Drive performance marketing for our retail e-commerce customers through understanding their business needs, mapping goals, and executing on marketing strategy through the use of Bluecore’s platform

Proficient in implementing and managing Matech SaaS solutions for multi-level customer environment

Deep understanding of email marketing, SMS marketing, digital marketing operations, ESP platforms, data analytics, business intelligence, CRM and database integrations

Manage customer experience through effective communication, maintaining customers overall health, and having a strong focus on growth and performance to ensure retention

Utilize your knowledge of the customers marketing initiatives, segments, marketing stack, and technical capabilities to optimize their use of our solutions in a way that builds our strategic impact and drives deeper product utilization.

Partner with Services, Product, Sales and other internal teams to identify and prioritize new capabilities that could add value for the customer and collaborate on launching new offerings.

Present data driven recommendations, content and audience recommendations, and program expansions to customers by leveraging your analytical skills and retail e-commerce industry knowledge

Apply strong program management rigor; able to multitask, effectively prioritize issues/escalations, and manage multiple customer initiatives simultaneously.

Qualification

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Retail ExperienceDigital MarketingCustomer SuccessAccount ManagementSaaS TechnologyOnline Consumer AnalyticsWeb-Based ReportingMS AccessCognosCrystal ReportsProblem-SolvingTeamworkTime Management

Required

BA/BS degree and 4 + years of relevant experience working with or adjacent to marketing strategy that drives growth for a retail e-commerce company

Brand-side retail experience or digital marketing experience for retail customers required

Customer success, account management or related experience in a fast-paced, innovative SaaS technology company a plus

Experience and domain knowledge in digital marketing solutions, online consumer analytics (e.g., analysis of online transactions, avg. order value, conversion rates) and Web-based reporting (e.g., MS Access, Cognos, Crystal Reports) strongly preferred.

Willingness to travel to customers at least 20% of the time

Self-starter, who enjoys working with a team and managing multiple priorities in a fast-paced environment