200+ applicants
6sense · 3 days ago
Senior Customer Success Manager, Enterprise
United States
Full-time
Remote
Senior Level
$102K/yr - $157K/yr
5+ years exp
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Responsibilities
Working closely with global Enterprise customers to understand their business goals and objectives, and ensuring 6sense is being adopted into their teams’ daily workflow, generating positive ROI, and growing lifetime customer value for 6sense.
Establishing strong relationships with decision-makers and key influencers within each account in your book of business.
Developing, executing, and maintaining strategic account plans and QBRs to drive business value and ROI.
Forecasting, identifying risk, and maintaining a strong customer renewal rate and growth rate in partnership with the Account Executive team
Working closely with customer and internal teams to maintain visibility into product performance and customer feedback. You will clearly communicate and manage risk, proactively helping resolve issues promptly while minimizing customer churn.
Becoming an expert on the 6sense predictive engine, including implementation, how use cases of 6sense connect to top business goals and requirements, and areas to expand use cases.
Partnering with a 6sense technical CSM and Program Managers to manage customer onboarding, product rollout and training.
Being an advocate for customers’ product feature priorities internally within 6sense and align with product team around driving product roadmap.
Building customer advocates who will speak on behalf of 6sense as a reference and share success stories in 6sense events and content.
Ability to juggle multiple projects, prioritize, and scale while having fun.
Qualification
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Required
5+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company, where you developed strategies on assigned accounts to fully leverage technology solutions.
Experience working with global 1000 Enterprise customers with multiple stakeholders and managing success programs as the key advisor to global as well as regional customer organizations.
Experience advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI)
Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams
Experience negotiating renewals and identifying and driving upsell opportunities.
Have led projects from conception to closure and have experience leveraging and influencing internal resources to get things done.
Familiarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Experience using Marketing Automation, CRM or related applications is a plus
Strong analytical and communications skills
BA/BS degree is required. Master’s degree is preferred.
Ability to travel to customer site (~30%).
Preferred
5+ years of experience using BI (Tableau, Domo, MicroStrategy), Marketing Automation (Marketo, Eloqua or Pardot) or CRM (Salesforce and Dynamics) platforms.
2+ years of domain expertise in one of the following industries: Communications, Media, High-Tech, Manufacturing, Healthcare, Life Sciences, Financial Services, Insurance or Retail is preferred.
Benefits
Health coverage
Paid parental leave
Generous paid time-off and holidays
Quarterly self-care days off
Stock options
Company
6sense
6sense arms revenue team with the data and visibility that needs to create and convert pipeline into revenue.
1,001-5,000 employees
H1B Sponsorship
6sense has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (4)
2022 (30)
2021 (20)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$526MKey Investors
Silicon Valley BankD1 Capital PartnersInsight Partners
2023-06-22Debt Financing· $100M
2022-01-20Series E· $200M
2021-03-30Series D· $125M
Leadership Team
Jason Zintak
Chief Executive Officer
Premal Shah
Co-Founder and SVP of Engineering and Infrastructure
Recent News
Business Wire
2024-05-06
Company data provided by crunchbase
