200+ applicants

Company

Original Job Post

VentureWell · 2 days ago

Systems Engineer

United States

Full-time

Remote

Senior Level

$105K/yr - $125K/yr

7+ years exp

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Comp. & Benefits

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Responsibilities

Manages fleet of Apple devices through MDM (macOS, iPadOS, iOS and Jamf)

Configures and manages SaaS (Google Workspace, Slack, Zoom, Okta, BetterCloud), including integrations

Manages and maintains cloud and on-premise Linux servers, working with internal and external stakeholders to ensure VentureWell’s security posture is maintained at all times

Implements and maintains an approved SaaS tool inventory that is visible and transparent to all staff and supports streamlining and reporting on user management and provisioning

Triages and vets requests for new software; provides status updates to requestor(s), and documents final decisions.

Serves as escalation point for technical end user support and troubleshooting with an emphasis on complex tech support requests focused on SaaS applications, device troubleshooting, and integration server issues

Stays up to date with new features and product releases; researches and recommends new tools as well as products and services as appropriate to meet user and business needs

Builds relationships with all staff across the organization, checking in regularly to ensure people have what they need and technology is performing as it should

Maintains standard operating procedures (SOPs) and documentation on an ongoing basis

Assists with planning, prioritization and execution of approved operational initiatives; provides regular status updates to end users and IS team as projects progress

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT ExperienceMacOSLinux AdministrationScripting BashScripting PythonSaaS KnowledgeGoogle WorkspaceOktaSlackJamfZoomAirtableInformation SecuritySoftware ManagementNeeds AssessmentRemote SupportRoot Cause AnalysisSolution ImplementationProblem SolvingPrioritizationProfessionalismSecurity+

Required

At least 7 years of experience working in the IT space

At least 4 years of experience with macOS and Apple hardware provisioning and troubleshooting; at least 3 years Linux administration experience (Ubuntu, CentOS)

Proficient in scripting language (Bash, Python)

Deep technical knowledge of SaaS applications, including experience managing Google Workspace, Okta, Slack, Jamf and Zoom. Experience managing Airtable a huge plus

Experience with information system security principles, networking, and general software management best practices

Adept at providing proactive needs assessment and supporting staff remotely, including the ability to conduct root cause analyses, identify appropriate solutions, and implement them

A high degree of professionalism and confidentiality with sensitive data

Exceptional prioritization, problem solving, diagnosis, and troubleshooting skills

Preferred

Network+, Security+ certifications are preferred but not required

Benefits

403 (b) with 200% match up to a maximum contribution from VentureWell of 10% when the employee puts in 5% (eligible after one year of service for the match)

Medical, Dental, and Vision insurance

$1,000 home office stipend upon hire

A true focus on work-life balance with work weeks that reflect that

It’s our aim for our employees in this position to not work more than a 40-hour workweek

20 paid vacation days

12 paid holidays

12 paid wellness days

Benefits are reviewed each fiscal year and may be subject to change.