Be an early applicantLess than 25 applicants

Overview

Company

Original Job Post

Early Warning® · 2 days ago

Sr. Application Administrator, ServiceNow

New York, NY

Full-time

Hybrid

Mid Level

$115K/yr - $140K/yr

Wonder how qualified you are to the job?

Maximize your interview chances

Financial ServicesFraud Detection

Insider Connection @Early Warning®

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Act as owner and primary administrator of assigned application(s).

Provide application and system support to all employees for assigned application(s).

Troubleshoot issues, providing expert level support. Resolve issues or identify escalation to Systems team or vendor. Own issue until resolved.

Architect the application(s) to meet business needs. Establish integration with other applications.

Establish best practices for administering and securing application(s).

Provide application performance monitoring, evaluation, and optimization.

Propose and implement/lead job automation using scripts and other tools.

Implement solutions to meet or improve specific customer or business needs.

Research, evaluate and provide guidance in the selection of 3rd party applications.

Analyze, configure, document, implement, and support 3rd party applications.

Analyze application incidents to identify root cause. Work closely with vendor’s product support team to implement solutions.

Analyze existing processes to identify inefficiency and opportunities for improvement. Implement or direct the implementation of such process improvements.

Work with stakeholders to establish key metrics, KPIs, and SLAs that are measurable and sustainable.

Ensure successful installation and validation of vendor-provided upgrades and patches.

Monitor license usage and budgeting for licensing costs. Provide metrics on anticipated needs during budget cycle and submit procurement requests when additional licenses are required.

Process change requests for modifications to the application configuration.

Maintain application roadmap and work with Manager, Applications Administration to set priorities.

Provide timely and accurate status reporting.

Manage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation, and training.

Develop and maintain all user documentation related to assigned application(s), including policies and procedures.

Drive user adoption across the organization through user training and best practices.

Maintain a relationship with the vendor to resolve application issues and ensure that Early Warning’s needs for new functionality are considered in future releases.

Support the company’s commitment to protect the integrity and confidentiality of systems and data.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Windows OSOracleSQLMS OfficeVisioJIRATableauSAP Business ObjectsApplication SupportVendor ManagementCommunicationCoachingMentoringProblem-SolvingTime Management

Required

Education and experience typically obtained through completion of a Bachelor’s Degree in Business, Communications and/or Computer Science or related field

Excellent oral and written communication skills to be used to interact proficiently with all levels of management and staff

General knowledge or familiarity with Windows OS, Oracle, SQL, MS Office, Visio

General knowledge or familiarity with applications such as JIRA, Tableau, and SAP Business Objects

Demonstrated experience supporting, as an admin, vendor-provided applications

Must have strong capability to coach and mentor

Self-starter who has the ability to manage multiple priorities

Strong attention to detail and accuracy