146 applicants
Gusto · 2 days ago
Customer Account Manager - Payroll and Benefits
LV Metro Area
Full-time
Onsite
Senior Level
$27.88/hr - $33.65/hr
6+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesBookkeeping and PayrollEmployee Benefits
Insider Connection @Gusto
Responsibilities
Own the customer journey by building trust, rapport, and partnership with your book of business.
Build and maintain relationships built on trust and collaboration with admins to better understand and anticipate their needs
Provide passionate, opinionated, consistent, expert, reliable support as a dedicated point of contact.
Partner with your customers and cross-functionally to unblock points of friction and proactively address potential concerns, along with building an understanding of individual team needs and processes.
Ability to think creatively, pivot quickly, live in ambiguity, and collaborate strategically.
You will be required to expand your critical thinking skills and creatively problem-solve across all areas of the business, with an understanding of a variety of stakeholders and needs.
Advocate for our customers and product through strong awareness of our offerings and customer priorities.
Display strong product knowledge, including deep understanding of the competitive landscape to protect against customer churn.
Use your expertise to plan and build solutions for your customers to drive adoption, retention, and satisfaction.
Becomes a strategic player to promote customer satisfaction and client retention.
Qualification
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Required
Preferred 6+ years of full-time experience in a customer service role, either technical account management or consultative customer service
1+ years of full-time experience in Payroll or Benefits
Proven track of customer-facing skills that include proactive and reactive support of customers that drive their success and happiness
Strength in providing effective, expert, and creative resolutions for customers with minimal support
Ability to synthesize and communicate complex subjects and creative solutions effectively, verbally and in writing, with both customers and internal partners
Ability to prioritize and execute multiple high-priority resolutions
Eagerness in building relationships and collaborating with peers, internal teams, and customers
Strong awareness and pride in their product to act as the advocate
Great rapport-building skills to create trust in the solution you provide on behalf of the entire Gusto team
Exceeds expectations with goals, deadlines, and commitments, both set by you and the organization
Eagerness to understand and build resolutions for our customers based on their unique needs
Preferred
Preferred experience with the following technologies: Salesforce, Zoom, Google Suite, Google Calendar, Gmail, Chili Piper
Benefits
Health Insurance
401(k)s
Expert HR
Team Management Tools
Company
Gusto
Gusto provides a cloud-based payroll, benefits, and human resource management solution for businesses.
1,001-5,000 employees
H1B Sponsorship
Gusto has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (14)
2022 (31)
2021 (32)
Funding
Current Stage
Late StageTotal Funding
$746.1MKey Investors
Friends & Family CapitalT. Rowe PriceAkkadian Ventures
2023-01-28Series Unknown· Undisclosed
2022-05-12Series E· $55M
2021-08-10Series E· $175M
Leadership Team
Edward Kim
Co-Founder and Head of EPD
Josh Reeves
Co-Founder & Head of Gusto
Recent News
Company data provided by crunchbase
