49 applicants

Company

Original Job Post

Amazon · 2 days ago

Product Manager - Tech

Greater Prescott, AZ Area

Full-time

Remote

Mid Level

3+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

CrowdsourcingDelivery

H1B Sponsorship

Actively Hiring

Insider Connection @Amazon

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Help define and drive Amazon Connect roadmap based on insights from data and business stakeholders

Manage the end-to-end delivery of new features by working cross-functionally with Operations, Engineering, Security, Legal, and other key business units

Define clear and detailed business requirements, user stories, and success metrics

Manage and optimize the feature intake process; define and communicate prioritization frameworks and make data-driven prioritization decisions

Work with the development team on architectural designs and building proof-of-concepts to validate new ideas and features

Stay up-to-date with the latest developments in contact center AI technologies and drive innovative technical solutions to deliver value to the Ring CS business

Hands-on with Connect working business requests and continued optimization of the system for streamlined business operations

End-to-end documentation of existing environment features, newly incorporated additions, and updates

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SQLPythonAWS ServicesProblem-SolvingCommunicationInfluenceAgile Product DevelopmentLife-cycle ManagementTechnical Product ManagementProgram ManagementData AnalysisData ScienceBusiness AnalyticsData EngineeringSoftware EngineeringDetail-orientedSelf-motivated

Required

Bachelor’s Degree or equivalent experience

3+ years of experience leading cross-functional teams to deliver customer-facing technical products and services

2+ years of experience with Contact Center products/programs (CRM, CMS, Knowledge Management, Telephony, WFM, Automation, Personalization, Security, etc)

Strong analytical skills; you’re comfortable writing SQL queries or python scripts to pull data to quantify business impact and prioritize solutions

Strong technical background and experience with the different AWS services including Amazon Connect, S3, SQS, Kinesis, CloudFormation, etc.

Excellent verbal and written communication skills; you’re excellent at driving influence without authority across teams using data, narratives and other documentation

Preferred

Knowledge of agile product development and life-cycle management process

Experience in any of the following fields: Technical Product/Program Management, Data Analysis, Data Science, Business Analytics, Data Engineering, Software Engineering

Detail-oriented with a demonstrated ability to self-motivate and follow-through on projects

Benefits

Health Insurance

Company

Amazon

Glassdoor

3.7

Amazon is a global tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10,001+ employees

https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)