Boston Children's Hospital · 6 days ago

Learning Systems Administrator

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Wonder how qualified you are to the job?

Health CareHospital

Actively Hiring

Insider Connection @Boston Children's Hospital

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Manage all LMS content items: courses, curriculums, scheduled offerings, etc.

Troubleshoot queries, issues, and escalations through to resolution, ensuring exceptional customer satisfaction

Ensure quality assurance and reporting of all learning activities, including online learning, virtual classroom, and instructor-led training

Research and identify best practices for leveraging system functionality to best address business needs

Collaborate with key stakeholders across the organization and establish processes through governance to implement changes to the systems to maximize the learner experience

Configure and continually monitor the system processes to maximize benefit to end-users

Support end-user issues in using the systems/platforms; maintain all LMS related User Guides and reference materials

Develop a reliable and advanced measurement process for the Talent Management team; generate reports and dashboards based on business needs; develop

Manage the Learning & Development inbox and respond to customers within 24 hours

Partner with other learning functions throughout the organization to assess and meet business needs, including curating online content and building targeted playlists

Manage our Compliance Training Program and other programs as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

HTMLBusiness intelligence softwareTableauPower BIAPIsLearning Management SystemsLMSCornerstoneWorkdaySuccess FactorsMS OfficeOutlookExcelWordPowerPointSharePointZoomSCORM filesArticulate RiseHigh tolerance for shifting prioritiesAmbiguity managementUsing feedback for improvementSupporting change initiativesProblem-solvingFlexibilityAdaptabilityCollaborativeTime managementDecision-makingCustomer service

Required

BA degree and minimum of five years of experience with Learning Management Systems (LMS); exposure to other learning systems is a plus.

Experience with MS Office applications including Outlook, Excel, Word, PowerPoint, SharePoint Proficient with Zoom and Teams functionality.

Familiarity with SCORM files and authoring applications, such as Articulate Rise High level of organization, time management skills, ability to work both collaboratively as well as independently across simultaneous projects.

Experience with HTML, data applications and business intelligence software such as Tableau or Power BI; experience using APIs to perform back-end learning administrative tasks is preferred.

Excellent decision-making skills with demonstrated ability to analyze and solve problems.

Flexibility, adaptability, and a high tolerance for shifting priorities. Able to work within ambiguity and meet deadlines.

Highly collaborative and uses feedback to improve programs and outcomes. Ability to support large scale change initiatives.

Excellent customer service ability.

Ability to communicate effectively and with professionalism to all audiences.