36 applicants
Gusto · 2 days ago
Head of Product Design, New Revenue Streams
Atlanta Metro
Full-time
Remote
Senior Level, Director
$207K/yr - $259K/yr
10+ years exp
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Responsibilities
Work with cross-functional partners in Product Management, Engineering, and Data Science to drive strategy and sequencing based on a deep understanding of customer problems and key opportunities for the customer and the business.
Empower designers and design managers across four teams, creating conditions to deliver quality output and services that meet the needs of customers.
Drive the multi-year vision and develop frameworks and principles to align teams on the right experiences.
Drive visibility and alignment for the teams' work to the broader Gusto, EPD, and design leadership.
Drive improvements to the ways of working across the overall product design team and EPD teams.
Collaborate with key teams, leaders, and stakeholders at Gusto such as Legal, Compliance, Risk Operations, Customer Support, and other product owners.
Ensure proposed solutions are customer-informed through research, data, and insights from the Customer Support team.
Ensure an iterative approach and urgency to solve customer pain while ensuring short-term improvements align with the long-term vision and meet high customer experience standards.
Hold high standards for the customer experience, partnering with engineering leaders to refine the end customer experience and ensure bug-free, performant, accessible, and responsive releases.
Ensure cohesive experiences through the use of Workbench, the Design System, and other platform capabilities.
Collaborate with design leaders on other teams to develop and drive cohesive solutions for shared problems across Gusto.
Qualification
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Required
10+ years’ Product Design experience, with at least 6 of those years being in a management role, and at least 2-3 years in a senior management capacity.
Experience in complex SaaS domains like payroll, finance or banking.
Management experience should include overseeing a team of 6+ designers and experience managing managers.
Previous scope responsibilities should include overseeing several, distinct areas of the business each with its own roadmap and stakeholders.
Experience leading 0-to-1 or emerging business teams.
A track record of strong performance management; up-leveling direct reports through leadership frameworks and raising the bar for design quality across the organization.
Evidence of driving transformative change to the product strategy and customer experience; showing up as a “business-minded design leader” who leads their teams to deliver substantial impact through a stellar customer experience.
Ability to thrive in ambiguity and leverage ambiguous situations as opportunities to drive clarity and change.
Excellent communication and storytelling skills with a track record of utilizing these skills to drive alignment and influence product direction.
Ability to inform and deliver against multiple time horizons, from multi-year strategic vision to current roadmap priorities.
A proven track record of leading great UX design for complex workflows and end-to-end experience visions and frameworks, while showcasing an iterative approach toward execution.
A master at personal time management and knowing how and when to operate at various altitudes.
Strong craft — you know good UX and product design, content strategy, UXR and systems design. You can break down complex experiences and design with consideration for all touch points through a Platform-first approach.
Shows up with strong opinions loosely held, and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and unblock work.
You’ve built great relationships with cross-functional collaborators and know how to model this for your team.
Strong understanding of the common patterns, foundations, and the ability to discern when to innovate versus adopt existing patterns.
Passion for Gusto’s mission and the impact we can have on the world.
Benefits
Health Insurance
401(k)s
Expert HR
Team Management Tools
Equity Based Compensation
Company
Gusto
Gusto provides a cloud-based payroll, benefits, and human resource management solution for businesses.
1,001-5,000 employees
H1B Sponsorship
Gusto has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (14)
2022 (31)
2021 (32)
Funding
Current Stage
Late StageTotal Funding
$746.1MKey Investors
Friends & Family CapitalT. Rowe PriceAkkadian Ventures
2023-01-28Series Unknown· Undisclosed
2022-05-12Series E· $55M
2021-08-10Series E· $175M
Leadership Team
Edward Kim
Co-Founder and Head of EPD
Josh Reeves
Co-Founder & Head of Gusto
Recent News
Company data provided by crunchbase
