200+ applicants

Company

Original Job Post

Cleo · 2 days ago

Customer Success Manager

United States

Full-time

Remote

Senior Level

5+ years exp

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File SharingSoftware

H1B Sponsorship

Hiring Manager

Jessica Bellone

Insider Connection @Cleo

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Uphold Cleo’s Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded and follow-ups scheduled

Oversee the customer lifecycle, from launch to renewal, to ensure an optimal customer journey

Manage a customer base of 30+ customers, including regular 1 on 1s with key stakeholders and quarterly Executive Business Reviews

Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers

Understand our customer’s organizational structure and develop relationships with key business stakeholders

Understand our customer’s business and link customer goals to compelling solutions to be delivered

Proactively assist in problem resolution, both internally and externally

Keep accurate records, including documented customer service actions and discussions.

Escalate issues appropriately to Services, Support, Product, etc.

Develop compelling recommendations, with strong close rates for add-on business

Invest in developing both self and others, as well as contribute to organizational efforts, as required

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Enterprise SoftwareSaaSCustomer SuccessSalesAccount ManagementStakeholder ManagementCollaborationInfluenceAdaptabilityCommunicationPresentation

Required

5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field

Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives

Proven ability to work in a fluid environment, with limited processes

Excellent communication and presentation skills directed at both business-oriented and technical audiences

Benefits

Great Healthcare + Dental + Vision

Flexible PTO

Culture of support, encouraging Life-Work balance

401k match

FSA and HSA options

Employee Assistance Program

Paid Parental Leave

Representing a company with 4,000+ clients and a 99% retention rate

Accelerated title and salary growth potential

A fun and energetic work environment that makes you excited to go to work every day

Company

Cleo

Cleo offers enterprise integration software solutions that enable managed file transfer, network fax, and interactive messaging activities.

Founded in 1976

Loves Park, Illinois, USA

201-500 employees

http://www.cleo.com

H1B Sponsorship

Cleo has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (1)

2022 (9)

2021 (4)

2020 (4)