27 applicants

Company

Original Job Post

Brown & Brown Insurance · 3 days ago

Commercial Lines Account Manager

Seattle, WA

Full-time

Remote

Senior Level

$70K/yr - $85K/yr

5+ years exp

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Actively Hiring

Hiring Manager

Jade Edwards

Insider Connection @Brown & Brown Insurance

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Placement of new and renewal business for Select Clients

Prepare and send Future ACORD applications to market for New and Renewal indications.

Know all aspects of how the Renewal Process flows and how to obtain information for renewals.

Marketing of New Business and Renewals

Provide direct customer service support for commercial lines clients.

Issue appropriate documentation, as needed including certificates of insurance, auto insurance ID cards, etc.

Compose or assist in composition of highly technical or sensitive correspondence.

Ability to translate highly technical information for the client’s understanding.

Compile applications, negotiating with underwriters and preparing proposals for new and renewal business offerings.

Contact clients and/or underwriters to obtain additional information or answer questions.

Resolve policy and coverage related concerns for clients, insurance carriers, and Producers.

Ability to communicate negative actions to the client, while offering a solution to remedy the situation.

Bind, or place coverage with acceptable carriers adhering to appropriate carriers binding authority.

Remain current on company insurance products and offerings, as well as developments in the marketplace, including product line offerings, changing insurance consumer trends and needs.

Demonstrate the ability to educate, cross sell, and up sell coverages, recommend changes to insured for enhanced protection, while ensuring that Profit Center Minimum Standards are being met.

Set up and maintain electronic file information in the Agency Management System including data entry and client & policy database maintenance.

Maintain accurate and timely documentation of communication pertaining to client’s insurance program.

Review accounts handled for adequate coverage.

Process change requests and other coverage research issues

Process ICRs and/or SBQs in compliance with Brown & Brown protocol

Check policy coverage and endorsements for accuracy.

Assume full responsibility for service and administration of client accounts.

Assist CL Leader/Operations Leader with special projects as needed.

Assist with training of Select teammates.

Transact Agency Billed Policy in timely fashion adhering to Brown & Brown protocol.

Review Aged Receivables, follow up on collection of premium payments, and assist the accounting department in reconciliation of company and client accounts.

Follow established guidelines for workflow and system documentation.

Consistently meet all Brown & Brown established Quality Control Practices and Timelines

Qualification

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Insurance LicenseCommercial LinesMS OfficeCarrier WebsitesACSRCICCPCUCISRAgency Management Software SystemsDrivingMotor Vehicle RecordInsurance Coverages

Required

Current Washington State Insurance License and appropriate Non-Resident Licenses

5-7 years of recent agency experience handling the service of multi-line commercial lines book of business

Working knowledge of MS Office (Word, Excel, & Outlook)

Preferred

Working knowledge of carrier websites

Professional designation (ACSR, CIC, CPCU, CISR)

Experience with Agency Management Software Systems

This position may require routine or periodic travel which may require the teammate to drive their own vehicle or a rental vehicle. If appropriate, acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages will be a requirement of this position.