200+ applicants
Grata · 2 days ago
Customer Success Manager
New York, NY
Full-time
Hybrid
Mid Level
$105K/yr - $110K/yr
2+ years exp
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Insider Connection @Grata
Responsibilities
Perform initial onboarding of accounts, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime.
Serve as the primary contact for customers to resolve questions over email/phone, perform periodic customer success reviews, resolve issues with the help of Product and Engineering teams, and expand Grata use throughout the account.
Maintain a revenue base by managing account retention and renewal, drive upgrade revenue through increased product adoption and usage.
Maintain strong relationships with customers, own customers’ success measured through renewal rate, NPS, and other metrics.
Proactively identify account risks and drive mitigation strategies.
Provide customer insight to Product, Marketing, and Sales for innovation and continuous improvement.
Efficiently manage time to focus on essential activities ensuring customer satisfaction, account renewal, and growth.
Qualification
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Required
2-3 years of experience in a customer-facing role
Strong phone, written and verbal communication skills with excellent presentation skills
Proven proficiency in customer retention and ability to work independently
Innovative, persuasive, creative, and have a genuine curiosity in clients’ business
Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change
Confident, high energy, self-motivated, and a true team player
Well-organized, with a high attention to detail, resourceful problem solver, and can manage multiple work streams
Achieve/exceed target KPIs including but not limited to: renewal %, upsell %, monthly active usage, and NPS
Excellent written and verbal communication skills
Excellent computer skills, including a high degree of proficiency in MS Office, G-Suite, Zoom, HubSpot or other CRM tools, and Slack
Like a fast-paced environment and are not afraid to go the extra mile to get the job done right
Must work well within a team environment
Embrace company values of being thoughtful, selfless, and responsive
Benefits
Unlimited PTO policy
Flexible Work Location policy: all employees are given a bank of time (up to 14 weeks!) of working remotely
Medical, dental, vision plans: we offer plans with 100% coverage of premiums for employees
12 weeks of parental leave
401k
Stock options for all of our employees
Equity Commuter benefits
Company-sponsored lunch through Grubhub on a weekly basis
Dog-friendly office
Company
Grata
Grata is a business-to-business search engine for finding and targeting private companies.
51-200 employees
Funding
Current Stage
Early StageTotal Funding
$34.5MKey Investors
Craft VenturesBling Capital
2022-02-22Series A· $25M
2021-04-06Seed· $6.3M
2020-10-13Seed· $3.2M
Leadership Team
Andrew Bocskocsky
CEO, Co-Founder
Nevin Raj
COO & Co-Founder
Recent News
2022-02-22
Company data provided by crunchbase
