200+ applicants

Company

Original Job Post

PlainsCapital Bank · 1 week ago

Salesforce Administrator

Austin, Texas Metropolitan Area

Full-time

Hybrid

Mid Level

2+ years exp

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BankingFinancial Services

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Responsibilities

Performs basic administration of the bank’s Salesforce instance and security settings using the standard aspects of the Salesforce setup menu.

Manages the software development life cycle for all applications implemented on the Salesforce platform.

Applies a consultative approach to assist with functional planning, design, and operational procedural planning when implementing new systems and/or product enhancements.

Maintains a positive work atmosphere by behaving and communicating in a manner that encourages productive interactions with customers, co-workers and supervisors.

Identifies, diagnoses, and resolves end user problems in a manner that exemplifies the bank’s high standards of customer service.

Develops and maintains custom reports, dashboards, and processes to continuously improve data quality, process integrity and productivity.

Audits, uncovers and resolves data integrity issues.

Builds strong relationships with both internal and external clients.

Develops training plans, materials, and documentation for application users; keeps materials up-to-date, coordinates new user and ongoing training sessions for employees.

Monitors user adoption rates and responds (via additional training sessions, communication, modifications, or other resources) as needed to improve.

Assists users with report design and management.

Delivers training and communication to business users.

Recommends best practices based on interactions with the user community.

Defines, communicates, and manages a change management (release) process to develop and implement new vendor application extensions or updates to existing applications.

Works with various functions and end users to identify, document, and communicate standard business processes as they related to the various applications.

Works with management to identify new and creative opportunities to leverage applications to support additional business processes or functions.

Participates in the integration process with other enterprise systems or other applications as the opportunities arise.

Assists co-workers with task completion and workload over run as requested.

Involves orienting and training others.

Perform other duties as assigned.

Qualification

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Salesforce AdministratorFinancial service industryPlatform App BuilderSalesforce configurationSalesforce customizationSalesforce flowsSalesforce data managementProject managementRoot cause analysisProblem-solvingVerbal communicationWritten communicationInterpersonal communicationAnalyticalTime managementOrganizationalSelf-motivatedAttention to detailAccountabilityIndependent workFinancial Services Industry ExperienceProgrammingWeb DevelopmentReport Writing

Required

Bachelor's degree in computer science, Information Systems or related discipline OR combination of equivalent relevant work experience required and high school diploma, GED, or equivalent required

2 years of Salesforce Administrator experience required. Experience in financial service industry preferred

Salesforce Administrator Certification required. Experience with Platform App Builder preferred

Proficiency in Salesforce configuration, customization, flows, and data management required

Ability to complete multiple complex and high priority projects and initiatives within scope, budget and timeline. Complex problem-solving abilities with experience in performing root cause analysis

Excellent verbal, written, and interpersonal communication skills with the ability to interact with all levels of Bank personnel

Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment

Must be self-motivated with strong attention to detail, high level of accountability, and the ability to work independently