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BJ's Wholesale Club · 1 week ago
Front End Lead
Taunton, MA
Full-time
Onsite
Senior Level
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Insider Connection @BJ's Wholesale Club
Responsibilities
Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
Drives membership metrics through acquisition, retention, loyalty and experience programs.
Drives member engagement, speed, and productivity on the front end.
Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.
Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.
Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc.
Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner.
Acts as a backup for cashiers and Membership Sales Ambassadors when needed.
Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members. Loads shopping carts when necessary.
Manages self-checkout lanes and scan and pan lanes. Assists Members with operations and technical difficulties.
Collects payments via cash, check, or other charge payments from customers. Issues receipts, refunds, credits, or change due to Members.
Stays up-to-date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons.
Supervises the cleanliness of the front of club member servicing areas.
Ability to navigate within system applications.
Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations.
Performs other duties as assigned, including working in other departments as needed.
Maintains all club policies and procedures.
Regular, predictable, full attendance is an essential function of this job.
Qualification
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Required
Prior leadership experience preferred.
Prior Membership or sales knowledge and experience preferred.
Prior cashier experience preferred.
Basic math skills required.
Benefits
BJ's Inner Circle and Supplemental membership(s)
Generous time off programs
Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
Three medical plans
Health Savings Account (HSA)
Two dental plans
Vision plan
Flexible spending
Company
BJ's Wholesale Club
BJ's Wholesale Club, commonly referred to simply as BJ's.
Founded in 1984
10,001+ employees
H1B Sponsorship
BJ's Wholesale Club has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2022 (17)
2021 (66)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-28IPO· nyse:BJ
2011-09-30Acquired· by Beacon Holding
2011-06-29Private Equity· Undisclosed
Leadership Team
B
Bob Eddy
President and CEO
L
Laura Felice
Executive Vice President and CFO
Recent News
2024-05-24
Company data provided by crunchbase
