200+ applicants
Imagen Technologies · 1 week ago
Program Manager
United States
Full-time
Remote
Mid Level
$105K/yr - $125K/yr
4+ years exp
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Responsibilities
Serve as a primary partner to Imagen’s customers for assigned programs, representing our commitment to exceptional service throughout the program lifecycle.
Strategize and oversee comprehensive program plans, ensuring seamless integration of our technology and services from initial sale through post-go-live phases.
Exercise robust ownership over program outcomes, driving initiatives to reduce go-live timelines, enhance operational readiness, increase customer satisfaction, and enable customers to achieve targets post-launch.
Partner with Sales, Customer Success, Workflow Ops, and Customer Engagement teams to align on customer goals, identify risks and opportunities, closely monitor progress, and drive action to address variances in expected vs. actual service utilization, crafting tailored solutions to maximize program performance.
Lead retrospective reviews with functional teams and drive the standardization of best practices across varying customer scenarios, focusing on continuous improvement and preparing the team for future demands to ensure long-term success.
Qualification
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Required
Bachelor’s degree with a minimum of 4+ years of experience in project and/or program management, preferably in healthcare or an adjacent IT-related field.
Minimum of 2+ years experience in managing a diverse portfolio of complex programs and cross-functional teams with a proven track record of successful results.
Demonstrable experience thriving in environments where paths are not always clear, using judgment, experience, and a keen understanding of the business to guide decision-making.
Forward-thinking approach to identify potential obstacles in the program lifecycle and devise preemptive approaches to mitigate these risks, ensuring a seamless customer experience.
Skilled in stakeholder management, leading teams with resilience, adapting strategies on the fly, and maintaining momentum in the face of ambiguity and change.
Excellent communication, with the ability to not only convey critical information but also anticipate questions and concerns from clients and internal teams before they arise.
Customer-first mentality, passionate about improving patient care and provider experience.
Willingness to travel as required to meet program goals and support customer relationships, estimated at about 20% of the time.
Benefits
Equity
Health Insurance
Company
Imagen Technologies
Powering the future of primary care
51-200 employees
H1B Sponsorship
Imagen Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (6)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$135MKey Investors
Casdin CapitalThreshold
2021-02-05Series C· $75M
2018-09-07Series B· $40M
2017-03-15Series A· $15M
Leadership Team
Alex Dresner
Co-Founder and CEO
R
Rob Lindsey
Co-Founder & CTO
Recent News
2024-05-20
2024-05-20
Built In NYC
2024-04-07
Company data provided by crunchbase
