200+ applicants

Company

Original Job Post

The Walt Disney Company · 3 days ago

Technical Analyst

New York, NY

Full-time

Onsite

Mid Level

$72K/yr - $98K/yr

3+ years exp

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Responsibilities

Work within a multi-functional team of analysts, operators, software developers and reliability engineers supporting software in a collaborative & agile development environment

Collaborate with product teams, engineering teams, business operations and others to design workflows and service-level agreements

Lead operational support of our platform by ensuring backend services and systems function properly to serve all our digital products and subscribers

Directly support engagement efforts between Platform Operations and service engineering teams across various organizations

Participate in creatively solving sophisticated data and service issues proactively, and also contribute to incident postmortems

Serve as liaison between engineering teams and 24/7/365 support/operations teams to ensure more efficient issue resolution

Complete procedural changes for supporting backend services via documentation for day-to-day operational workflows

Participate in analyzing data sets and service metrics to anticipate and resolve day-to-day technical problems using observability tools

Ultimately responsible for driving and monitoring production deployments (planned and unplanned) across various backend services in a fast-paced environment

Be part of the operational considerations of the development cycle for some of the highest scale distributed systems in the world, solving exciting and varied engineering problems

Integrate with a variety of teams and domains, ranging from advertising, media, commerce, or user experience

Engage in an on-call rotation, supporting systems and services during production incidents

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

AWSAzureGoogle CloudRESTful APIsClient-server integrationsIncident responseService uptimeDistributed systemsObservabilityScalabilityElasticityNetwork Operations CenterAutomationJenkinsGitHubCloudFormationTerraformPythonSQLGraphQLTechnical documentationWorkflow architectureProblem-solvingHard-workingSelf-learnerIndependent communicationStakeholder managementCraftsmanshipNetwork Operations

Required

3+ years of experience in a technical field directly related to software or other relevant digital products and services

Experience with AWS or experience with Azure or Google Cloud and interest in AWS

Experience with RESTful APIs and client-server integrations

Understanding of incident response and service uptime/availability as well as on-call responsibilities and expectations

Knowledge and experience with distributed systems, their development, operations, observability, scalability, and elasticity

Experience working within operational teams supporting technical infrastructure, such as experience in a Network Operations Center or similar role

Experience operating AWS-based solutions and executing automation in large scale systems, which includes tools such as Jenkins, GitHub, CloudFormation, Terraform, and programming languages such as Python

Experience with query languages such as SQL or GraphQL

Proven communication skills and stakeholder management ability by working across several teams with varying levels of technical expertise

Ability to dive deep into technical components as well as understand and document workflows/architecture

You are a self-learner, independent, and have excellent problem-solving skills.

You care deeply about craftsmanship in your support of digital products, and can work backwards from the customer experience.

You have excellent written and verbal communication skills.

Preferred

Experience with network operations and site reliability engineering

Experience building AWS-based solutions and familiarity with tools such as DynamoDB, Elasticache, Lambda, Kinesis, S3, Firehose, AWS EC2, ECS, EKS, etc.

Knowledge of SQL

Knowledge of Python

Knowledge and experience with AWS cloud costs, management of capacity, and optimization strategies