200+ applicants

Company

Original Job Post

ServiceMaster · 1 week ago

IT Support Specialist

United States

Full-time

Remote

Entry, Mid Level

1+ years exp

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Responsibilities

Provide technical support for products to end users through various communication channels

Document support activities using the ticketing system with emphasis on accuracy and efficiency

Create user documentation for technical requests and assist in developing training guides

Collaborate with different departments to enhance support efficiency

Offer feedback to improve technology and perform basic troubleshooting on reported issues

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ISOITILSDLCProject management methodologySoftware supportQuality controlDevelopment life cyclesMicrosoft Office SuitesDesktop softwareTechnical expertiseEmerging technologiesWorkflow managementProblem-solvingAttention to detailCommunicationAdaptabilityTeamworkTime managementRelationship building

Required

Excellent customer service skills

Skill in completing assignments accurately and with high attention to detail

Ability to read, interpret and follow policies and procedures such as ISO, ITIL, SDLC and Project management methodology

Broad based knowledge of the software support, quality control and development life cycles

Intermediate knowledge of Microsoft Office Suites and other desktop software

Ability to analyze, organize and prioritize work while meeting multiple deadlines

Ability to effectively communicate orally and in writing

Adaptable and with intellectual ability to thrive in a demanding, fast moving and customer focused environment

Technical Expertise/Business Knowledge: Demonstrates in-depth technical expertise and knowledge appropriate to functional role; stays abreast with emerging technologies and trends

Ability to work independently as well as work in a team and provide quality deliverables

Ability to manage multiple priorities, establish workflow and meet deadlines

Demonstrated ability to cultivate strong working relationships and drive collaboration across diverse team(s)

Self-starter

Associate degree in Computer Science, technical or related field, or equivalent combination of education and experience is preferred

A minimum of 1 - 3 years of experience in a comparable position is preferred