200+ applicants
CSG · 1 week ago
Senior Technical Instructional Designer
United States
Full-time
Remote
Senior Level
$79K/yr - $126K/yr
3+ years exp
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Business DevelopmentInternet of Things
Insider Connection @CSG
Responsibilities
Design, create, deliver, and evaluate learning and development programs using Adobe Captivate, Oracle UPK, or other applicable software.
Establish and maintain eLearning content and other documentation creation, storage, distribution, and compliance requirements.
Develop technical training content utilizing software such as Oracle UPK, Adobe Captivate, and Microsoft Office products.
Review technical documentation, existing course materials, and interview Subject Matter Experts (SMEs) to develop instructional materials.
Collaborate with end users and SMEs to define business procedures, establish content, and documentation.
Deliver train-the-trainer programs for Customers, CSG staff, and job-specific trainers.
Evaluate current training programs for web-based training potential.
Design, develop, and deliver web content, user guides, and end-user training materials.
Deliver blended learning solutions as necessary.
Work with the program creator to map out the migration or development path.
Incorporate legal, ethical, and cultural issues into solution delivery.
Maintain the accuracy of all documentation.
Qualification
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Required
Minimum 3-5 years of related experience as a Technical Instructional Designer
Experience using the ADDIE/SAM/instructional design methodologies required
Experience in customer delivery engagements/projects
Experience developing technical and application training
Proficient with eLearning content authoring systems, particularly Adobe Captive and Oracle UPK
Ability to design technical education materials for a variety of audiences
Expert technical writing/editing skills
Ability to distill complex information into clear, concise text
Ability to apply professional concepts to resolve issues
Excellent organizational skills, including ability to consistently adhere to multiple deadlines and frequently changing workload
Preferred
Experience in Computer Science and Telecom Billing domain is highly desired
Documentation layout and design skills are a plus
Proficiency with other Microsoft Office applications
Benefits
Work from Home, in-office, or hybrid
Employee Belonging Groups
Healthcare: Dental, Medical, and Vision
Paid Vacation, Volunteer, and Holiday Time Off
And so much more!
Company
CSG
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary.
5,001-10,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$375M2023-09-06Post Ipo Debt· $375M
2003-12-05IPO· fra:CSN
Leadership Team
Eric Carrasquilla
SVP and GM, Digital Engagement Solutions
Jim Hare
Vice President and General Manager, Field Service Management Division of CSG
Recent News
2024-06-04
Currency News Centre
2024-05-04
Investing.com India
2024-05-04
Company data provided by crunchbase
