Optomi · 1 week ago

Salesforce Administrator

United States

Full-time

Remote

Mid Level

3+ years exp

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Insider Connection @Optomi

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Responsibilities

Collaborate with the sales, consulting and customer success teams to ensure thorough understanding of the application

Partner with the product and development team to communicate client needs and enhancement of the product

Stay updated with Salesforce platform updates and new features to leverage them effectively

Lead or participate in special projects as needed

Serve as the primary point of contact for clients regarding any implementation or support-related queries

Provide ongoing support and troubleshooting for clients using

Diagnose and resolve technical issues, working closely with the development team for advanced problem resolution

Monitor customer requirements, recommending improvements to enhance user experience and efficiency

Maintain comprehensive documentation of issues, solutions, and best practices

Conduct check-ins with clients to ensure satisfactory customer experience, and identify potential areas for improvement

Gather client feedback and relay it to the product development team for future enhancements

Lead the deployment for new clients, ensuring a seamless and efficient onboarding process

Customize and configure to meet specific client requirements and business processes

Conduct overview sessions for end-users and administrators to ensure effective use of the package

Collaborate with clients to understand their needs and provide tailored solutions within the Salesforce environment

Qualification

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Salesforce AdministrationSystems MindsetCustom DevelopmentManaged PackagesProject ManagementData MigrationData MappingSalesforce Data ManagementProblem-SolvingCommunicationInterpersonal SkillsAttention to Detail