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Company

Original Job Post

Altice USA · 3 days ago

Senior Business Systems Analyst

Bethpage, NY

Full-time

Onsite

Senior Level

$77K/yr - $127K/yr

5+ years exp

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Responsibilities

Develops and maintains user documentation and instructions for all systems for which he or she is responsible

Defines processing logic and translates high level business requirements into detailed functional design documents

Throughout the development process works to ensure that results conform to defined requirements

Works closely with end users to develop required test data

Performs system testing and facilitates User Acceptance Testing

Verifies test results for accuracy and manages the solution of any and all defects

Thoroughly researches subjects to support project work

Performs routine data collection, organization, workflow and support analysis

Provides direction/support for the preparation of quality deliverables

Ability to define workflow for improvements and resolving issues

Documents and presents project status

Coordinates expectations and deliverables on inter/intra projects

Supports special projects and analysis related to initiative

Assures smooth functioning of processes and procedures

Analyzes data, trends or obstacles and considers available solutions or alternative methods of proceeding

Conducts the requirements gathering and design documentation activities for medium to large scale applications development, package implementation, and/or system integration projects

Prepares business and functional requirements for new systems and for updates to existing systems

Assesses customer requirements, analyzes business events, and evaluates and documents possible solutions

Researches and collaborates with other project teams tasked with identifying current and future business needs

Coordinates and facilitates cross application meetings to define business processes and functional requirements

Drives identification and resolution of issues related to business processes and functional requirements

Documents meeting outcomes through meeting notes and other documents as appropriate

Understands fundamentals of customer’s business

Understands customer needs and performs sound business analysis work

Delivers results that drive customer satisfaction

Knowledgeable about critical success factors for the customer

Demonstrates high level of commitment to customers’ success

Maintains a detailed understanding of assigned business process area(s)

Understands scope of work to be done and project resources available; reports status of work efforts; reports on issues and risks to project delivery

Coordinates work efforts, communicates functional requirements and business needs to ensure systems are developed and maintained to support and satisfy business users

Understands business initiatives to deliver solutions and provide recommendations regarding IT systems in support of business objectives

Qualification

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Business Systems AnalysisFull Life Cycle ExperienceFormal Development MethodologyOptimum Business PracticesCall Center TechnologyMicrosoft ProductsProject ManagementProblem-SolvingAnalyticalCommunicationOrganizationDetail-OrientedSoftware Development Life CycleRequirements GatheringDocumentation

Required

Bachelor's degree in Business (or Management), Computer Science, or related discipline, or equivalent work experience is required

Minimum of five years of experience as a Business Systems Analyst or equivalent experience

Minimum of three years of full life cycle experience with both custom development and packaged application deployment, including experience working within a formal development methodology

Knowledge of Optimum’s business practices and/or industry

Experience with specific call center technology systems such as IVR, ACD, Agent Desktop Tools, Call Recording applications, Chatbot, or prior experience in a call center environment is highly valuable

Experience with Microsoft products such as Outlook, Excel, Visio, Power Point, SQL

Full understanding of project management processes and steps

Ability to perform multiple tasks and adjust priorities based on workload or direction from management or customer

Ability to handle multiple tasks simultaneously in a fast-paced environment

Proven analytical ability related to the analysis of functional business processes

Exceptional verbal and written communications skills

Must be highly organized and detail-oriented