Descartes Systems Group · 1 week ago
Customer Success Manager
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B2BInformation Technology
Insider Connection @Descartes Systems Group
Responsibilities
Be the customer’s primary point of contact and manage their day-to-day needs specific to the Descartes MacroPoint Platform
Build/maintain relationships with key customer principals and develop a working understanding of their business model and Descartes MacroPoint value alignment
Leverage other internal departments to find solutions to a variety of customer needs with focuses on customer satisfaction and revenue growth
Manage communication cadence for your assigned customer base
Be proactive and creative in identifying and remedying customer issues that are preventing their maximization of the Descartes MacroPoint product
Train customers on the features and value of Descartes MacroPoint across various users (Director, Manager, Staff)
Look for new, creative ways to increase customer’s utilization of Descartes MacroPoint
Provide support in areas of integration and carrier activation as needed
Travel less than 10%
Qualification
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Required
Minimum of 3 years of experience in transportation industry with a focus on dispatching, carrier management, and customer account management is required.
Minimum of 3 years of experience in a customer-facing role with a proven track record of driving customer satisfaction in a project-driven environment is required.
Expert Industry knowledge predominately full truckload area as a shipper, broker, or carrier is required.
Excellent verbal and written communication skills (with examples). Must be able to take information from other departments and communicate them to your customers in a clear, concise manner.
FTL/LTL experience (dry van, reefer, flatbed, and straight truck).
Ability to build business relationships quickly.
Bachelor’s degree required
Strong ability to project manage
Strong organizational skills.
Preferred
Experience using MacroPoint Visibility in the field STRONG plus.
Experience working in for a SaaS software product company a plus.
Experience with systems testing and troubleshooting.
Company
Descartes Systems Group
Descartes provides on-demand, software-as-a-service solutions focused on improving the productivity.
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-02-05IPO· nasdaq:DSGX
1996-11-01Series Unknown· Undisclosed
Leadership Team
Recent News
2024-05-31
2024-05-30
2024-05-18
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